Zepto delivered broken seal product and is not refunding or returning or exchanging

Yogesh Khanal

New member
Company Name
Zepto
Product Name
RAW Pressery 25g Protein Milkshake – Banana Honey (250 ml)
Loss Amount
107
Ratings
1.00 star(s)
I received a RAW Pressery 25g Protein Milkshake – Banana Honey (250 ml) through Zepto under Order No. UHQPJKSPR86337A. The product was delivered with a damaged/broken seal and subsequently had visible fungal growth and a very bad smell, making it unfit and unsafe for consumption.

I contacted Zepto Customer Support and reported the issue. However, Zepto refused to take responsibility, stating that the product had been dispatched in good condition. I am therefore seeking appropriate redressal for the delivery of a defective/spoiled food product and the inadequate resolution provided by the platform.

Invoice No.: 2609190052325659
Invoice Date: 22-09-2026
Product: RAW Pressery 25g Protein Milkshake – Banana Honey, 250 ml
 
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