MakeMyTrip Not Refunding ~INR 23000 since December 2025

P

Prasanna Khemka

New member
Company Name
MakeMyTrip
Website Name
MakeMyTrip
Customer Care Number
01244628747
Loss Amount
22477
Ratings
1.00 star(s)
Original PNR: 9RRH2J
Original Date: December 15, 2025
Original Route: Delhi (DEL) to Kolkata (CCU)
Original Pax: 4
Names of Passengers: Prasanna Khemka, Hariom Khemka, Sonali Khemka, Lokesh Khemka

The above-referenced flight, which was cancelled due to the weather conditions prevailing in Delhi on December 15th. The airlines (Air India) wrote an official email to me saying that I am eligible for a refund but MakeMyTrip needs to reach out to them to get it issued. I have been following up with MMT since December with no response.

They do not have any number that can enable me to talk to a human being either. In spite of spending lakhs through their platform, the service cannot get worse.
 
Hello @Prasanna Khemka

Thank you for reaching out. We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Hotel Post in thread 'Room booked but not stayed'

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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