Make my trip refund complaint

S

Simran Rupesh Changani

New member
Company Name
Make my trip
Website Name
https://supportz.makemytrip.com/mytrips/flight/personal/booking?crId=4cfda916-afc9-4826-ad19-5c3af24383b9&bookingId=NN2AKDOA78388685538
Customer Care Number
(0214) 4628747
Loss Amount
69129
Ratings
2.00 star(s)
Dear MakeMyTrip Support Team,

I am writing to request a refund under the visa rejection policy for my booking (Booking ID: NN2AKDOA78388685538) for travel from Mumbai to Sydney.

At the time of booking and cancellation, it was clearly communicated on your platform that a refund could be claimed in case of visa rejection upon cancellation of the flight since I took the “money trip visa refund / protection guarantee. Based on this understanding, I proceeded to cancel my booking.

I haven’t heard back even for my previous mail for the same. This is a serious case and I ask upon your action.

However, after cancellation, I am unable to find any option to raise a claim for the visa rejection refund under “My Trips” or any related section. This is concerning, as I relied on the stated policy while making my decision.

I request you to:

  1. Confirm my eligibility for the visa rejection refund.
  2. Enable the claim option for my booking or process the claim manually.
  3. Provide clarity on the refund amount applicable in my case.
I am attaching my visa rejection letter and booking details for your reference. I would like to connect to a human on call for the same.

I can’t get help even from support team on the app since it’s unavailable.

I would appreciate a prompt resolution to this matter, as the cancellation was made in accordance with the refund policy shown on your platform.
 

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