Goibibo lack of information

Akkii

Akkii

New member
Company Name
Goibibo
Website Name
www.goibibo.com
Customer Care Number
+911353102090
Loss Amount
3000
Ratings
1.00 star(s)
Booked a flight via goibibo about a week ago.
Had a flight at 9:40 which got delayed to 12:50 then 1:15 as of now.
No exact time it will still have us board.
They did not send me any message or text or email or in app notification if the delay and it was under some special booking so spicejet mentioned they sent the update for delay around 1pm itself to the travel agent(goibibo). Goibibo said they got an update at 8:07pm but still didn't send me an update and haven't as of yet other then the email mentioning the delay post my call with them asking about it.

I want to sue them just to get some accountability from them as when I pushed them for it the operator just started pressing numbers on the call causing beeps and then cut the call.

I have the mails proof of no notification, them agreeing that no notification was yet sent and the recording of all calls with them.
Can someone tell if this will work or if I need something else to get accountability from them
 
Hello @Akkii

Thank you for reaching out. We noticed that you are facing the similar problem with Goibibo that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Refund Not Received for Cancelled Flight – Goibibo (PNR: E66F3J)'

Hello @gurpreets0207

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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