Zaiba khanum
New member
- Company Name
- Zepto
- Product Name
- Woman’s jeans & woman’s tshirt
- Loss Amount
- 1285
- Ratings
Hi,
I placed an order on **3rd August** and have been following up with Zepto **every single day since then** regarding the payment/refund issue.
The online payment option was not going through when I placed the order. When the order arrived, the delivery partner showed me a
**QR code to make the payment**
" and 1
completed the payment through UPI. The amount was **successfully debited from my bank account**. However, the delivery partner later cancelled the order, stating that the payment was not reflecting on his end.
I checked with my bank and UPI provider, and I have been informed that **the amount has not been held or retained by them and has not been reversed to me**. The transaction was successfully debited from my account.
It has now been **more than two weeks**, and I still have not received the refund. I have contacted Zepto repeatedly, but I continue to receive copy-pasted responses and assurances that the refund will be processed, without any actual resolution.
At this point, I need Zepto to **trace the payment transaction and confirm exactly where the money is**, rather than sending another generic refund assurance. The amount has been debited from my account and the order was cancelled, so the refund needs to be processed immediately.
Please escalate this to the concerned payments/refund team, investigate the transaction using the payment/UPI details available against the order, and provide me with a **clear resolution and refund status** at the earliest.
I expect this to be resolved urgently, as this has already been pending for over two weeks despite my daily follow-ups.
The customer service reps don’t understand the issue and keep copy pasting scripts
I placed an order on **3rd August** and have been following up with Zepto **every single day since then** regarding the payment/refund issue.
The online payment option was not going through when I placed the order. When the order arrived, the delivery partner showed me a
**QR code to make the payment**
" and 1
completed the payment through UPI. The amount was **successfully debited from my bank account**. However, the delivery partner later cancelled the order, stating that the payment was not reflecting on his end.
I checked with my bank and UPI provider, and I have been informed that **the amount has not been held or retained by them and has not been reversed to me**. The transaction was successfully debited from my account.
It has now been **more than two weeks**, and I still have not received the refund. I have contacted Zepto repeatedly, but I continue to receive copy-pasted responses and assurances that the refund will be processed, without any actual resolution.
At this point, I need Zepto to **trace the payment transaction and confirm exactly where the money is**, rather than sending another generic refund assurance. The amount has been debited from my account and the order was cancelled, so the refund needs to be processed immediately.
Please escalate this to the concerned payments/refund team, investigate the transaction using the payment/UPI details available against the order, and provide me with a **clear resolution and refund status** at the earliest.
I expect this to be resolved urgently, as this has already been pending for over two weeks despite my daily follow-ups.
The customer service reps don’t understand the issue and keep copy pasting scripts