Krithisha Gaddam
New member
- Company Name
- Goibibo
- Website Name
- https://www.goibibo.com/
- Customer Care Number
- +91 92130 25552
- Loss Amount
- 144797
- Ratings
- Opposite Party Address
- Goibibo (Ibibo Group Pvt. Ltd.)
DLF Cyber City, Tower B
Gurgaon, Haryana – 122002
India
Respected Sir/Madam,
I am writing to formally lodge a complaint against Goibibo for deficiency in service and unfair trade practice.
I had booked an international flight ticket (Booking ID: GOFLISTAIJ5Z5323115) from Chennai to Melbourne scheduled on 19 February 2026 for ₹44,797.
On 16 February, I received an official email from Goibibo confirming that my ticket had been converted into an open ticket valid for 1 year, allowing me to rebook at any time.
Following this, I made continuous follow-ups with their support team. During this period, I was repeatedly given false assurances that rebooking was possible, which led me to delay making alternative arrangements.
However, after making me wait for nearly a month, Goibibo suddenly informed me that:
This situation has arisen solely because of the Opposite Party’s failure to honor their written commitment and their repeated false assurances.
Issues Faced:
I am writing to formally lodge a complaint against Goibibo for deficiency in service and unfair trade practice.
I had booked an international flight ticket (Booking ID: GOFLISTAIJ5Z5323115) from Chennai to Melbourne scheduled on 19 February 2026 for ₹44,797.
On 16 February, I received an official email from Goibibo confirming that my ticket had been converted into an open ticket valid for 1 year, allowing me to rebook at any time.
Following this, I made continuous follow-ups with their support team. During this period, I was repeatedly given false assurances that rebooking was possible, which led me to delay making alternative arrangements.
However, after making me wait for nearly a month, Goibibo suddenly informed me that:
- The ticket cannot be rebooked
- No refund will be provided
This situation has arisen solely because of the Opposite Party’s failure to honor their written commitment and their repeated false assurances.
Issues Faced:
- Written confirmation not honored
- Continuous false assurances
- Forced to book a new ticket due to their delay
- No refund provided
- Financial loss and mental harassment
- Refund of ₹44,797
- Compensation of ₹1,00,000 (forced rebooking cost)
- Compensation for mental agony
- Ticket details
- Payment proof
- Email confirming open ticket validity
- Follow-up communications
