ADD INFANT

H

hardikgorasiya

New member
Company Name
GOIBIBO AND SINGAPORE AIRLINE
Website Name
GOIBIBO AND SINGAPORE AIRLINE
Customer Care Number
0124-4781820
Loss Amount
00
Ratings
1.00 star(s)
Opposite Party Address
GOIBIBO
I request your urgent intervention regarding my Singapore Airlines booking (PNR: EF7HDK), booked through Goibibo. I have been trying to add an infant to this booking for the last 25 days, but the issue remains unresolved. Singapore Airlines states that the matter has been escalated and Goibibo has been asked to coordinate with them. However, Goibibo says they are unable to proceed without proper guidance from the airline. As a result, both parties are referring the matter to each other, and my issue is still pending. This is extremely urgent as we require a baby bassinet seat for the infant. If the infant booking is not completed immediately, we may lose the bassinet facility, and carrying the baby on our lap throughout the long journey will be very difficult. Kindly intervene urgently and direct both Singapore Airlines and Goibibo to coordinate and resolve this matter without any further delay.
 

Attachments

Hello @hardikgorasiya

Thank you for reaching out. We noticed that you are facing the similar problem with Goibibo that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Refund Not Received for Cancelled Flight – Goibibo (PNR: E66F3J)'

Hello @gurpreets0207

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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