Rekha Suresh
New member
- Company Name
- Zepto
- Product Name
- Pillsbury Atta with Multigrain
- Loss Amount
- 305
- Ratings
Hi Team,
We see that an item of worth 300+ missing in the delivered products.
When I raised it ti zepto Chat support and customer care email, they are saying that they verified from seller that item was sent and rejecting the refund request.
I do have a video of the package being received and that bag clearly cannot hold 5kg atta pack with all other items being ordered
I did send that video proof to zepto support but they are sending standard response and not responding correctly.
I did have a doubt while receiving but I thought may be the item was missing from store and might receive a refund. But when I checked zepto app, it showed all items are delivered and only then I realised that I was being scammed.
I dod ask zepto team to send a photo of the items delivered before it was handed it over to me but they are not.
I have a video that shows that delivery agent did not take items delivery pic during the whole time of delivery.
We see that an item of worth 300+ missing in the delivered products.
When I raised it ti zepto Chat support and customer care email, they are saying that they verified from seller that item was sent and rejecting the refund request.
I do have a video of the package being received and that bag clearly cannot hold 5kg atta pack with all other items being ordered
I did send that video proof to zepto support but they are sending standard response and not responding correctly.
I did have a doubt while receiving but I thought may be the item was missing from store and might receive a refund. But when I checked zepto app, it showed all items are delivered and only then I realised that I was being scammed.
I dod ask zepto team to send a photo of the items delivered before it was handed it over to me but they are not.
I have a video that shows that delivery agent did not take items delivery pic during the whole time of delivery.
