KrishnaKarthik
New member
- Company Name
- Zepto (Kiranakart Technologies Pvt Ltd)
- Product Name
- Kriiddank Marvel Avengers RC Toy Train with Remote Control, Lights and Sound
- Loss Amount
- 959
- Ratings
I ordered a toy from Zepto which turned out to be defective and not working properly. I raised a return request on April 12, 2026 within the return window, and the return was approved by their customer support on the same day.
However, after approval, pickup was never arranged. I contacted support multiple times on April 12, April 13, and April 14, 2026. Every time, I was told that the “store is unserviceable” and hence return pickup could not be arranged.
The problem is — during the same period (April 12–14), I placed multiple new orders and all of them were delivered successfully in my area without any issue. This clearly shows that the “store unserviceable” reason was false and used only to delay the return.
Each time I tried again on April 12, 13, and 14, I received the same response, and the process was repeatedly delayed until the return window expired.
I explicitly requested them during these chats to either arrange pickup, process refund without pickup, or confirm that my return window would be extended due to their delay. However, no clear response or assurance was provided on any of these dates.
Later, when I raised a complaint through National Consumer Helpline (Docket No: 9107341), the company responded by stating that refund was denied as per their SOP. However, no such SOP was ever communicated to me at any point, and their own support team had already approved the return earlier on April 12.
This shows clear contradiction, lack of transparency, and unfair trade practice.
Due to their deliberate delay from April 12 to April 14 and misleading responses, I have been denied a rightful refund.
I request Zepto to:
1. Refund the product amount immediately.
2. Compensate for the inconvenience and harassment caused.
However, after approval, pickup was never arranged. I contacted support multiple times on April 12, April 13, and April 14, 2026. Every time, I was told that the “store is unserviceable” and hence return pickup could not be arranged.
The problem is — during the same period (April 12–14), I placed multiple new orders and all of them were delivered successfully in my area without any issue. This clearly shows that the “store unserviceable” reason was false and used only to delay the return.
Each time I tried again on April 12, 13, and 14, I received the same response, and the process was repeatedly delayed until the return window expired.
I explicitly requested them during these chats to either arrange pickup, process refund without pickup, or confirm that my return window would be extended due to their delay. However, no clear response or assurance was provided on any of these dates.
Later, when I raised a complaint through National Consumer Helpline (Docket No: 9107341), the company responded by stating that refund was denied as per their SOP. However, no such SOP was ever communicated to me at any point, and their own support team had already approved the return earlier on April 12.
This shows clear contradiction, lack of transparency, and unfair trade practice.
Due to their deliberate delay from April 12 to April 14 and misleading responses, I have been denied a rightful refund.
I request Zepto to:
1. Refund the product amount immediately.
2. Compensate for the inconvenience and harassment caused.
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