Zepto account put on hold without reason and no proper support

ansh051207

ansh051207

New member
Company Name
Zepto
Product Name
Zepto App (Grocery Delivery Service)
Loss Amount
7076
Ratings
1.00 star(s)
I am a regular user of the Zepto app. Recently, my Zepto account was put on hold without any prior notice or clear reason. I have not violated any terms knowingly.

I contacted Zepto customer support multiple times through the app and email, but I only received automated replies and no proper explanation or solution. Because of this, I am unable to place orders and use the app, which caused inconvenience and mental stress.

If there was any issue with my account, it should have been clearly communicated before taking such action. Holding an account without transparency is unfair to customers.

I request Zepto to clearly explain the reason for holding my account and restore it at the earliest. I hope this complaint helps in getting a fair and quick resolution.
 

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Hello @ansh051207

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Zepto - Deficiency of service - Order ID TKCA5A20E8BD5'

Hello @Sathishmetta14

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to ZEPTO customer care at department at support@zeptonow.com, and if you still not received any positive reply from the support team, you can escalate the...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Dear Zepto Support Team,

I hope you are doing well.

My account has been on hold for the past 3 months, and I am unable to place any orders. I would like to request you to kindly review my account and help me resolve this issue.

I understand that there might have been a policy concern, as I had tried logging in using another mobile number. I sincerely apologize if this violated any of your guidelines. It was not my intention to misuse the platform in any way.

I have been a regular user and have always had a good experience with your service. I kindly request you to please reconsider and restore my account access.

Please let me know if any further information or verification is required from my side.

Thank you for your time and support. I look forward to your response.

Best regards,
 
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