Vodaphone idea not giving pack benifits promised during buying the recharge pack.

N

Nis34567

New member
Model
OnePlus Nord 5g
Dealer Name
-
Company Name
Vodaphone idea
Customer Care Number
198
Loss Amount
1749
Ratings
1.00 star(s)
I had bought recharge pack worth 1749rs, which promised Unlimited 5g data as shown in screenshots. i made sure that i have 5g network area , 24 hour 5g connection displayed in phone( shown in both the screenshots) ,and plan which provides 5g unlimited as specified in their t&c. Despite all these i am not getting unlimited 5g and i am on 1.5 gb daily data limit . but despite calling them they're saying that my pack is ineligible and i have reading problems, which is untrue and disrespectful towards me.
 

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Hello @Nis34567

We have carefully reviewed your complaint against Vodafone Idea Limited.

As per your submission, you purchased a recharge pack worth ₹1,749 which explicitly promised unlimited 5G data. You ensured all prerequisites were in place — a 5G-enabled device (OnePlus Nord 5G), confirmed 5G network coverage in your area, and a plan that clearly stated unlimited 5G as per the terms and conditions. Despite all of this, you have been restricted to a 1.5 GB daily data limit instead of the promised unlimited 5G. When you contacted Vodafone Idea's customer care, instead of resolving the issue, their representative rudely told you that your pack is ineligible and accused you of having a reading problem — which is both factually incorrect and disrespectful.

Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:

Mr. Akshaya Moondra (CEO)
Vodafone Idea Limited
Birla Centurion, 10th Floor, Century Mills Compound,
Pandurang Budhkar Marg, Worli,
Mumbai – 400030, Maharashtra

Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.

View sample legal notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.

Thanks
 
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