Urgent Resolution Required Escalation Request for Order Issue - Flipkart

B

Booathirajaram

New member
Seller Name
bookMybattrycom
Company Name
Flipkart Internet Private Limited,
Product Name
LUMINOUS 60 Months Warranty Tubular Inverter Battery
Website Name
https://www.flipkart.com/
Customer Care Number
044-45614700
Loss Amount
16500
Ratings
1.00 star(s)
Opposite Party Address
2/63, Nadayaneri, Erichanatham post, Virudhunagar district, Tamilnadu - 626103
Subject: Urgent Resolution Required Escalation Request for Order Issue
Dear Flipkart Team,
I am writing to formally request a prompt and satisfactory resolution regarding my recent order.
Please do not proceed with any decisions without my explicit consent, and do not deviate from the core issue.
I expect one of the following outcomes:Immediate delivery of the product I ordered,If the original seller is unable to fulfill the order,
I request Flipkart to arrange the same product from an alternate vendor, as Flipkart has the capability and network to do so.
ORA full refund of the total amount I have paid, including:Product costPlatform fee
EMI processing charge
The first EMI already paid
I also request that this matter be escalated to top management and treated with utmost urgency.
I trust Flipkart will handle this matter professionally and ensure a resolution that avoids further inconvenience.
 

Email a Formal Escalation Letter​

Send a formal escalation email with the content you’ve provided (and details listed below) to:

📧 Email IDs:
📌 Subject: Urgent Escalation: Non-Delivery of Paid Order – Request for Immediate Action

📌 Include in Email:
  • Order ID
  • Product Details
  • Screenshot of order and communication
  • Request for delivery or refund with breakup of fees (EMI, platform fee)
  • A deadline (e.g., 48 hours) to respond
  • Attach invoice/payment confirmation
 
OD436328008422976100 . Flipkart will ask to make online payment due to which delivery getting delayed… not sure how Flipkart ask customer to make online then delay in delivery
 
Regarding the complaint about the agent's rude behavior and failure to provide accurate information during the call.

Ashish Suryawanshi <golusuryawanshi450@gmail.com>
7:14 PM (2 minutes ago)
to grievance.officer

Sir, I purchased an item from Flipkart, but I was not satisfied with the product I received. I initiated the return process, and I completed all the necessary steps. However, when I contacted the relevant call center for more information using my number 7999613780, the first agent spoke to me rudely. When I asked them not to speak to me in such a manner, they gave me incorrect information and said that their senior officers do not speak to customers. My call was then put on hold for some time. Later, I spoke to a senior officer named Divya, but she also did not register my complaint. I request you to take appropriate action against the agent and the senior officer and resolve my complaint.
Ashish Computer & MP Online
Mob. - +917999613780.
Add. - New Sabzi Mandi Guriya Road Chhindwara (M.P.) 480001
 
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