URGENT RESOLUTION FOR RETURN OF AN REFURBISHED PRODUCT RECEIVED ON 12.07.2026 - RETURN REQUEST RAISED - DELAY IN PROCESSING- REGARDING

ramesh4b3vai

ramesh4b3vai

New member
Seller Name
DIXIT INFOTECH, 1ST FLOOR, PLOT NO 14,15, MEHTA MANSION,, TRIBHUWAN MARG, DREAMLAND CINEMA, GRANT ROAD GIRGAON , Reliance Hospital, MUMBAI - 400004 GST: 27ETRPR6990G1ZN
Company Name
FLIPKART
Product Name
ASUS Vivobook 15 (2025) with Office 2024 + M365 Basic*, Backlit Keyboard, Intel Core i5 13th Gen 1335U - (16 GB /512 GB SSD /Windows 11 Home) X1504VA-NJ540WS | X1504VANJ546WS Thin and Light Laptop (1)
Website Name
www.flipkart.com
Customer Care Number
1800 202 9898
Loss Amount
60000
Ratings
1.00 star(s)
Opposite Party Address
Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Karnataka, 560103, India.
I am S.Ramesh Kumar from Srikakulam district, Andhra Pradesh. I ordered a Asus vivo book laptop with order ID OD438020232699505100 on flipkart from account of Padmasri Potta and received product on 12.07.2026. I powered on laptop on 15.07.2026 and find out that ms office 2024 which is mentioned in order details is not available in laptop i received. I checked this with order details and details on the box and even with asus customer care also. I raised a return request on 15.07.2026 mentioning the same and in flipkart it is shown that it wil be resolved by 18.07.2026.
But on 17.07.2026 flipkart customer care contacted me and mentioned that the reason i mentioned have to be changed and i have to raise new return request with reason that item received is defective. I raised new return request mentioning that i received a defective item and it has shown that a technician will visit my address for checking defective product for processing of return request by
21.07.2026. But the technician didn't come till date and i contacted customer regarding this and they mentioned that a new ticket will be raised for this issue and the technician will visit by 24.07.2026. I this mean time i contacted flipkart customer care multiple times by chat and by call explaining the issue.
I contacted asus customer care and mentioned my problem and they checked the serial number of the product received and they confirmed that it is a refurbished product and that is reason ms office is not available in laptop and the warranty of the laptop started in February 2026 even i received product on 12.07.2026. I am attaching the confirmation mail from ASUS and the invoice of the product received and images of the product received
 

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ramesh4b3vai said:
it is a refurbished product and that is reason ms office is not available in laptop and the warranty of the laptop started in February 2026 even i received product on 12.07.2026.
Click to expand...

Please check and confirm whether the product code mentioned on the laptop is the same as the product code mentioned on the invoice.

Share invoice photo and laptop photo.
 
Please resolve the issue. Flipkart is not contacting the number I provided mentioning that the registered mobile number is not working to avoid the issue and refund of the money.
 

Attachments

  • OD438020232699505100.pdf
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Hello @ramesh4b3vai

Please follow the steps:

  • Visit the ASUS Service Center with the laptop and the original invoice.

  • Ask the service center staff to verify whether the serial number of the laptop matches the serial number mentioned on the invoice.

Thanks
 
I already got confirmation from asus customer care that the product received is refurbished and given mail to reach Flipkart for return of the product. The number mentioned on invoice and serial number on laptop are not same.The issue is with Flipkart. They know that the issue is genuine but to avoiding to proceed further by contacting my alternate number mentioned. I called multiple times and talked with escalation teams of Flipkart. But they are not helping.
 
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