ramesh4b3vai
New member
- Seller Name
- DIXIT INFOTECH, 1ST FLOOR, PLOT NO 14,15, MEHTA MANSION,, TRIBHUWAN MARG, DREAMLAND CINEMA, GRANT ROAD GIRGAON , Reliance Hospital, MUMBAI - 400004 GST: 27ETRPR6990G1ZN
- Company Name
- FLIPKART
- Product Name
- ASUS Vivobook 15 (2025) with Office 2024 + M365 Basic*, Backlit Keyboard, Intel Core i5 13th Gen 1335U - (16 GB /512 GB SSD /Windows 11 Home) X1504VA-NJ540WS | X1504VANJ546WS Thin and Light Laptop (1)
- Website Name
- www.flipkart.com
- Customer Care Number
- 1800 202 9898
- Loss Amount
- 60000
- Ratings
- Opposite Party Address
- Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Karnataka, 560103, India.
I am S.Ramesh Kumar from Srikakulam district, Andhra Pradesh. I ordered a Asus vivo book laptop with order ID OD438020232699505100 on flipkart from account of Padmasri Potta and received product on 12.07.2026. I powered on laptop on 15.07.2026 and find out that ms office 2024 which is mentioned in order details is not available in laptop i received. I checked this with order details and details on the box and even with asus customer care also. I raised a return request on 15.07.2026 mentioning the same and in flipkart it is shown that it wil be resolved by 18.07.2026.
But on 17.07.2026 flipkart customer care contacted me and mentioned that the reason i mentioned have to be changed and i have to raise new return request with reason that item received is defective. I raised new return request mentioning that i received a defective item and it has shown that a technician will visit my address for checking defective product for processing of return request by
21.07.2026. But the technician didn't come till date and i contacted customer regarding this and they mentioned that a new ticket will be raised for this issue and the technician will visit by 24.07.2026. I this mean time i contacted flipkart customer care multiple times by chat and by call explaining the issue.
I contacted asus customer care and mentioned my problem and they checked the serial number of the product received and they confirmed that it is a refurbished product and that is reason ms office is not available in laptop and the warranty of the laptop started in February 2026 even i received product on 12.07.2026. I am attaching the confirmation mail from ASUS and the invoice of the product received and images of the product received
But on 17.07.2026 flipkart customer care contacted me and mentioned that the reason i mentioned have to be changed and i have to raise new return request with reason that item received is defective. I raised new return request mentioning that i received a defective item and it has shown that a technician will visit my address for checking defective product for processing of return request by
21.07.2026. But the technician didn't come till date and i contacted customer regarding this and they mentioned that a new ticket will be raised for this issue and the technician will visit by 24.07.2026. I this mean time i contacted flipkart customer care multiple times by chat and by call explaining the issue.
I contacted asus customer care and mentioned my problem and they checked the serial number of the product received and they confirmed that it is a refurbished product and that is reason ms office is not available in laptop and the warranty of the laptop started in February 2026 even i received product on 12.07.2026. I am attaching the confirmation mail from ASUS and the invoice of the product received and images of the product received
