urgent refund request

S

swastik

New member
Dealer Name
act fibernet delhi
Company Name
act fibernet
Customer Care Number
91212 12121
Loss Amount
2828
Ratings
1.00 star(s)
Opposite Party Address
near durga mandir, jitsr nagar , krishna nagar
Subject: Urgent Refund Request – Work Order WO110769005137 / Service Request SR11076901911643

Respected ACT Fibernet Delhi Team,

I am writing to formally request a refund of ₹2828 against the following details:
• Work Order: WO110769005137
• Service Request: SR11076901911643
• Sales Person Name: Sandeep

Reason for Refund:
The service was found to be non-feasible, and despite continuous discussions with your sales person Sandeep regarding the connection and plan for over a week, he stopped responding professionally on the day of installation and behaved in a manner that felt misleading and scam-like. it’s been more than 72hours and still didn’t receive any mail for confirmation.

As a customer, I am extremely dissatisfied with the unprofessional attitude and the inconvenience caused. Since the service was never provided, I kindly request you to initiate a full refund of ₹2828 immediately.

I hope for your urgent action in this matter.

Sincerely,
Swastik
📞 8082996108
✉️ swakingyt@gmail.com
 
Dear Swastik,


We have carefully examined the details of your case involving ACT Fibernet (Delhi), specifically pertaining to the work order WO110769005137 and service request SR11076901911643, as outlined below:
  • You have paid ₹2,828 for a service that was ultimately deemed non-feasible.
  • The assigned sales representative, Sandeep, ceased professional communication on the installation day.
  • It has been over 72 hours, yet you have not received any confirmation via e-mail.
  • You describe the experience as misleading and akin to a scam—reflecting gross negligence and unprofessional conduct.
Such conduct amounts to a deficiency in service under the Consumer Protection Act, 2019, and potentially qualifies as a misleading/unfair trade practice.

1. Recommended Course of Action

Please securely retain:
  • Proof of payment (transaction details)
  • Screenshots or messages exchanged with ACT Fibernet or Sandeep
  • The service request and work order details (WO110769005137, SR11076901911643)

2. Issue a legal notice to ACT Fibernet demanding:
  • A full refund of ₹2,828
  • A written apology for mental stress and inconvenience (suggested amount: ₹2,000)
  • A response within 7–10 days after receipt of the notice
  • Send your grievance via ACT Fibernet’s official grievance portal or e-mail.
  • If no resolution is received within 7–15 days, escalate to the Nodal Officer, followed by the Appellate Authority.
  • File a complaint with the National Consumer Helpline at consumerhelpline.gov.in or call 1800-11-4000.
  • If not resolved:
    • Submit a complaint to your District Consumer Disputes Redressal Commission (since the claim is under ₹50,000).
    • You may seek:
      • Refund of ₹2,828
      • Compensation for harassment (₹5,000–₹10,000)
      • Reimbursement for the cost of filing (₹1,000–₹2,000)

5. Your formal complaint should include:
  • Sequence of events with exact dates
  • Service request and work order numbers
  • Details of communication (or lack thereof)
  • Compensation demanded
  • Attach all supporting evidence

Sample Notification of Terms (Excerpt)

To: ACT Fibernet (Delhi)
Subject: Legal Notice – Refund Request for Service Non-Provision (WO110769005137 / SR11076901911643)

I, Swastik, initiated a service request under Work Order WO110769005137, Service Request SR11076901911643, and paid ₹2,828. The service was deemed non-feasible, and the assigned sales agent failed to follow through professionally. Over 72 hours have passed without communication or confirmation.

Relief Sought (within 10 days of receipt):

  1. Full refund of ₹2,828.
  2. Rs 2,000 compensation for mental stress.
Failing resolution will result in a formal complaint under the Consumer Protection Act, 2019.

—
— Swastik
Click to expand...


Final Thoughts​

Your case presents a clear instance of service failure and unprofessional conduct. You have strong grounds for pursuing a refund and compensation. If needed, we can assist you in drafting the legal notice or formal complaint.


— Advocate & Consumer Law Specialist
ConsumerCourt.net
 
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