Urgent Complaint – Internet Service Outage and Repeated Delays in Resolution

I

imransoft

New member
Model
jio
Dealer Name
jio
Company Name
jio
Customer Care Number
198
Loss Amount
10000
Ratings
1.00 star(s)
Opposite Party Address
jio



Dear Support Team,
I am extremely disappointed with the repeated delays in resolving my internet issue. My service has been disrupted, and every scheduled engineer visit is being rejected or postponed because access is allegedly not being granted by another society where your connection equipment is installed.
As a customer, I should not have to suffer due to internal infrastructure or access-related problems between your company and a third party. I am paying for a service that is currently unavailable.
I request that you:

Immediately restore my internet connection.
If the current connection point is inaccessible, relocate the distribution box/equipment to an alternative location and restore service without further delay.
Provide a clear resolution timeline and escalation contact.
Refund or adjust the charges for the period during which the service has been unavailable.

If this issue is not resolved urgently, I will be compelled to discontinue the service, request a full refund for the outage period, and switch to another service provider. I will also escalate the matter to the appropriate customer grievance and consumer complaint channels.
Please treat this matter as urgent and provide an immediate resolution.
Regards
Imran
9967060501
 
Hello @imransoft

Thank you for reaching out. We noticed that you are facing the similar problem with Reliance Jio that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Complaint Against Reliance Jio Infocomm Limited'

Hello @abhimandshinde

We have carefully reviewed your complaint against Reliance Jio Infocomm Limited.

As per your submission, you lost your mobile device while residing and working outside India, which contained your active Jio eSIM. Since the number is linked to your banking services, OTPs, financial transactions, and government records, the loss of access has caused severe hardship. You immediately approached Jio and submitted all required documents including identity proof, overseas residence proof, device loss report, recharge details, and eSIM...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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