Coaching Center Urgent – Strict Action Against Be10X & Full Refund ₹33,886 + Compensation for Bait-and-Switch, Dark Patterns, LMS Failure, Support Negligence & Policy

Harshit Dalwadi

Harshit Dalwadi

New member
Institute Name
BE10X SERVICES PRIVATE LIMITED
Customer Care Number
9147330989
Loss Amount
33886
Ratings
5.00 star(s)
Opposite Party Address
Flat No. 106, First Floor, Etha Plaza, Sector-4, Avas Vikas Colony, Agra, Uttar Pradesh, India, 282007
Dear Sir/Madam,
I request immediate strict action against Be10X (Goenka Kachave LLP) and direction for FULL REFUND ₹33,886 PLUS compensation for their AI Career Accelerator Inner Circle / AI Mastery Program. This constitutes unfair trade practices, deficiency in service, misleading advertisements, dark patterns (bait-and-switch), and deliberate refund policy evasion under Consumer Protection Act, 2019.[Attachment +1]
Payment Timeline & Bait-and-Switch Fraud:
• 15 June 2025: Paid ₹4,838.04 (UPI, HDFC RRN-516620333788) after sales team assured “this booking fee grants full access”.
• 16 June 2025: ** coerced** into paying additional ₹28,792.40 (credit card, total ₹33,886 incl. GST) via classic bait-and-switch – full payment demanded post-initial payment despite promises.[Attachment]
NEW: Be10X Refund Policy Evasion Acknowledged
Per their policy (updated 15 Jan 2025), they claim I don’t qualify for “Money-Back Guarantee” due to incomplete modules/evaluations. However, this defense is invalid because:
• Access never worked properly: LMS showed “No account exists” error for days/weeks despite full payment.
• Support deliberately failed: Assigned assistant Imran blocked me; `support@be10x.in` yields zero responses.
• Core service undelivered: Cannot complete modules without functional access/support.
My claim stands independent of their policy:
1. Misrepresentation: Promised ₹4,838 = full access; forced additional ₹33k payment.
2. Non-delivery: LMS errors persisted; job portal empty despite “100% job guarantee/18 LPA/200% money-back” brochure claims.
3. False advertising: “Google professors”, guaranteed placements – completely unfulfilled.
4. Support negligence: Assistant Imran ghosted/blocked; owner Aditya Kachave ignores Instagram pleas.[Attachment +1]
Legal Violations (Consumer Protection Act, 2019):
• Section 2(47): Unfair trade practices via dark patterns (false urgency, bait-and-switch).
• Section 2(28): Misleading advertisements (fake job guarantees).
• Section 2(11): Deficiency in service (non-functional LMS/support).
Verification Details:
Harshit Amitkumar Dalwadi | +91-9104117694 | harshit.dalwadi2007@gmail.com
Address: 401 Sai Prakruti Flat, Dabhoiya Pole, Shanidev Mandir, Tower Main Road, Wadi, Vadodara, Gujarat
Transactions: RRN-516620333788, Razorpay refs: payQhVzz8uliYoXIr, payQhvvVoK97xRRic[Attachment]
Proofs Attached (6 files):
✅ UPI SMS + Razorpay invoices (₹33,886 total)
✅ Marketing PDF (“100% job guarantee/200% money-back”)
✅ LMS “account not found” errors
✅ Imran WhatsApp chats (payment pressure → blocking)
✅ Aditya Kachave Instagram DMs/voice notes (ignored)
✅ Email chain to support@be10x.in (no replies)
🎥 Dark patterns webinar:
UPDATED DEMANDS:
1. FULL REFUND ₹33,886 to original payment methods (UPI + credit card).
2. ₹50,000 compensation for mental harassment, time waste, opportunity loss.
3. Strict penalty on Be10X to stop fraudulent practices.
4. Public warning to protect other students.
FINAL ESCALATION WARNING: Within 7 days or I will:
• File District Consumer Court case seeking ₹33,886 refund + ₹2 lakh compensation (harassment + punitive damages).
• Launch viral social media campaign exposing proofs.
• Lodge police FIR (IPC 420 cheating).
I Trust Consumer Court will prioritize this edtech fraud case and deliver justice.
Yours sincerely,
Harshit Amitkumar Dalwadi
[+91-9104117694] | [harshit.dalwadi2007@gmail.com]
Date: 4 February 2026
 

Attachments

Hello all members,

We have carefully reviewed the details of your complaint against Be10X Services Private Limited (Goenka Kachave LLP), Agra, Uttar Pradesh.

As per your submission, your total payment to Be10X amounted to ₹33,886, made in two parts. On June 15, 2025, you paid ₹4,838 via UPI after the sales team assured you that this booking fee would grant full access to the AI Career Accelerator Inner Circle / AI Mastery Program. However, on June 16, 2025, you were pressured into paying an additional ₹28,792 via credit card, which is a classic bait-and-switch practice where full payment was demanded only after the initial fee was collected.

Following payment, the Learning Management System (LMS) showed a persistent error stating that no account exists, preventing you from accessing the course content for days and weeks. Your assigned support assistant, Imran, first pressured you for payment and then blocked you entirely. Emails sent to support@be10x.in received zero responses, and direct messages to the company owner Aditya Kachave on Instagram were completely ignored.

Furthermore, the program was marketed with claims of guaranteed job placement, an 18 LPA salary guarantee, 200% money-back assurance, and training by Google professors — none of which were fulfilled. Be10X has attempted to deny your refund request by citing incomplete modules and evaluations in their policy, but since the LMS itself was non-functional and support was deliberately withheld, you were never in a position to complete those requirements in the first place.

You are seeking a full refund of ₹33,886, ₹50,000 as compensation for mental harassment and opportunity loss, strict penalty against Be10X, and a public warning to protect other students.

To take this matter forward, you will need to file a formal case against Be10X. Please first register on e-jagriti.gov.in and submit your legal documents there. If you face any difficulty in drafting or uploading the documents, we are here to help you through the process.

Thanks
 
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