Saurabh Sen
New member
I want to lodge a formal complaint against Goibibo regarding an improper refund of my flight cancellation.
These deductions are unjustified, as the cancellation was entirely due to the airline/Goibibo’s error and not mine. Also, the PNR for my flight bookings were also invalid as confirmed from SpiceJet office.
I request immediate resolution and refund of the full amount and also the voucher value, i.e., total of ₹6,599.
This is not the first time, I have faced such refund irregularities with Goibibo, particularly in relation to GoConfirmed bookings. There appears to be a consistent pattern of withholding legitimate refunds under arbitrary deductions and/ server issues, which amounts to deficiency in service, unfair trade practice, and breach of consumer trust.
- I booked a SpiceJet flight (PNR: MSY7C5) for ₹5,536 using a Go-confirmed voucher (₹2,780) and paid the remaining amount (₹3,819).
- The flight was cancelled due to a technical server error, and I was informed only at 1:00 AM, after incurring a ₹2,000 non-refundable cab expense.
- Though a full refund was promised, Goibibo is processing only ₹3,304 after deducting ₹437 (service charge) and ₹1,717 (effective discount).
These deductions are unjustified, as the cancellation was entirely due to the airline/Goibibo’s error and not mine. Also, the PNR for my flight bookings were also invalid as confirmed from SpiceJet office.
I request immediate resolution and refund of the full amount and also the voucher value, i.e., total of ₹6,599.
This is not the first time, I have faced such refund irregularities with Goibibo, particularly in relation to GoConfirmed bookings. There appears to be a consistent pattern of withholding legitimate refunds under arbitrary deductions and/ server issues, which amounts to deficiency in service, unfair trade practice, and breach of consumer trust.
