TCL TV

  • Thread starter Thread starter ghjh
  • Start date Start date
  • Opposite Party Name Opposite Party Name
    amazon
G

ghjh

New member
Seller Name
Amazon
Company Name
TCL
Product Name
TV 65C61B
Website Name
Amazon.in
Customer Care Number
18004190622
Loss Amount
36990
Ratings
1.00 star(s)
We have ordered TCL TV in Amazon on 05-05-2025. But it's not working after few days. We have raised complaint to customer care number but they have not approached us till now.
 
Hello @ghjh

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.


Example – Faulty product received:
  • 12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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