Service delivery not fulfilled under warranty of Exide battery replacement

Sandeep Anand · Tuesday at 8:32 PM

I purchased Exide Battery about 42 months ago that has a warranty for 48 months for full replacement. I repeatedly called multiple times for visit and the following procedure. Thay kept promising me that they will soon take care of it but no progress is there. I am mentally exhausted for the pathetic service delivery for the same. I have my valid reasons to pursue this forum for resolution of my problem. I had to purchase another battery because of delay in the service delivery costing around 10000 rupees.

TeamMember · 2025-09-06T11:01:55+0530

Hello @Sandeep Anand

Before proceeding further, we recommend that you first send an email to the customer care department of the Exide (exideindustrieslimited@exide.co.in), clearly outlining your concerns and requesting to replace the Battery. Attach all the related documents like bill copy.

Apart from the email, contact Excide customer support through WhatsApp Support Channel (70440 00000).

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks

iamthecosmos · 2025-09-06T12:01:36+0530

Step	Action	Details
1	Collect & preserve all proof	Invoice, warranty, communication logs
2	Send formal complaint to Exide HQ	Via registered post or email
3	Escalate to higher management	If no response from customer care
4	File complaint on consumer grievance portals	To increase pressure
5	File consumer court complaint	For compensation and enforcement of warranty
6	Publicize on social media	To get faster response
7	Send legal notice	Last resort before legal action

Service delivery not fulfilled under warranty of Exide battery replacement

Sandeep Anand

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TeamMember

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iamthecosmos

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