Service Delayed and Issue not resolved - AO SMITH

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murtazaharda

New member
Company Name
AO SMITH
Product Name
AO Smith Pro Planet P4
Customer Care Number
1860 500 2468
Loss Amount
5500
Ratings
1.00 star(s)
I have taken AMC for AO Smith Pro Planet P4 water purifier for Rs. 5,500 in the month of June 2025.

I raised a complaint request with AO Smith customer care for the product not working on 22nd July 2025 at around 8.30 am in the morning. The technician Rizvan Shaikh - 8451807279 visited on 24th July 2025, after inspection he says he forgot the spare part which will take another one day to get it replaced.

Next day i.e. 25th July 2025 he visited and replaced the part but fails to check whether machine is dispensing water or not and was in hurry to leave.

Both the technician and his handler/manager (Vipin Singh - 7666252885) are not bothered to even take calls from the customer nor they have the curtesy to call back with the updated status.

I requested them that I have a patient at my home and I can not afford to let them drink contaminated water, still they are less bothered.
 
Hello @murtazaharda

Thank you for reaching out. We noticed that you are facing the similar problem about the delay in service even after the customer paid the AMC amount the company. We kindly request you to please review that thread for the information you’re looking for.

Please Note: The process of filing complaint in the Consumer Forum is same, even if the Company is different.

keshav

Thread 'COMPLAINT AGAINST LIVPURE FOR DELAY IN SERVICE REQUEST OF WATER PURIFIER'

I am writing this to formally raise a complaint against *Livpure* for their extremely poor and unprofessional service.

I had raised a service request for my Livpure water purifier (within warranty) but despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing inconvenience and health risks due to lack of clean drinking water. Despite repeated calls and follow-ups, my service request has not been resolved. The purifier has been malfunctioning, and I raised a request on 12th april...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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