Aviral Agarwal
New member
- Company Name
- Make my trip india
- Website Name
- https://www.makemytrip.com
- Customer Care Number
- 01245045105
- Loss Amount
- 21706
- Ratings
- Opposite Party Address
- MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B, DLF Cyber City, DLF Phase 2, Sector 25, Gurugram, Haryana 122002, India
Passenger Name: Tanya Agarwal
Booking ID: NN2ANC7Z11619146741
Booking Date: 4 September 2026
Travel Date: 16 September 2026
Baggage Required: 46 KG
Booking handled by: Ms. Varsha – Extension No. 94517
Baggage purchased separately on: 14 September 2026
The above ticket was booked on 4 September 2026 through Ms. Varsha (Extension No. 94517), and I had clearly instructed her that the ticket must include 46 KG baggage.
However, despite repeated follow-ups, the required baggage was not correctly included in Tanya Agarwal's ticket. As a result, I was ultimately forced to purchase the baggage separately on 14 September 2026, just before the scheduled travel.
As per the resolution subsequently communicated to me by MakeMyTrip, I was assured that ₹21,706 would be refunded to my account. I was informed that the refund would be processed within 7 days after completion of the relevant ticket/payment process.
However, it has now been approximately 15–20 days, and the refund has still not been initiated or credited.
What is even more concerning is the complete lack of response from the concerned representatives. Mr. Manish (Manager) and Ms. Varsha (Extension No. 94517) are not responding to my questions on the official WhatsApp channel, and I have also been unable to connect with Ms. Varsha through her extension.
I therefore require the following immediately:
Please treat this as a final and urgent escalation and provide a written resolution without any further delay.
Here is the receipt added for extra luggage bought, which is already been sahred to varsha and mr. Manish to initiate refund & the screenshots of chats for Miss, Versha ans Mr, Manish who is not replying to my texts.
Booking ID: NN2ANC7Z11619146741
Booking Date: 4 September 2026
Travel Date: 16 September 2026
Baggage Required: 46 KG
Booking handled by: Ms. Varsha – Extension No. 94517
Baggage purchased separately on: 14 September 2026
The above ticket was booked on 4 September 2026 through Ms. Varsha (Extension No. 94517), and I had clearly instructed her that the ticket must include 46 KG baggage.
However, despite repeated follow-ups, the required baggage was not correctly included in Tanya Agarwal's ticket. As a result, I was ultimately forced to purchase the baggage separately on 14 September 2026, just before the scheduled travel.
As per the resolution subsequently communicated to me by MakeMyTrip, I was assured that ₹21,706 would be refunded to my account. I was informed that the refund would be processed within 7 days after completion of the relevant ticket/payment process.
However, it has now been approximately 15–20 days, and the refund has still not been initiated or credited.
What is even more concerning is the complete lack of response from the concerned representatives. Mr. Manish (Manager) and Ms. Varsha (Extension No. 94517) are not responding to my questions on the official WhatsApp channel, and I have also been unable to connect with Ms. Varsha through her extension.
I therefore require the following immediately:
- Confirmation of the current status of the ₹21,706 refund.
- The exact reason why the refund has not been processed within the committed 7-day timeline.
- The refund transaction/reference number, if the refund has already been initiated.
- The exact date by which the ₹21,706 will be credited to my account.
- A written explanation regarding the lack of response from Mr. Manish and Ms. Varsha despite repeated follow-ups.
- Confirmation that this matter has been escalated to a senior authority for immediate resolution.
Please treat this as a final and urgent escalation and provide a written resolution without any further delay.
Here is the receipt added for extra luggage bought, which is already been sahred to varsha and mr. Manish to initiate refund & the screenshots of chats for Miss, Versha ans Mr, Manish who is not replying to my texts.
