Samsung Phone Ordered - Amazon Shows Delivered But Not Received

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citicap

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Seller Name
CLICKTECH RETAIL PRIVATE LIMITED
Company Name
Amazon India
Product Name
Samsung Galaxy M36 5G
Website Name
www.amazon.in
Loss Amount
21999
Ratings
1.00 star(s)
Opposite Party Address
CLICKTECH RETAIL PRIVATE LIMITED * Emporium Industrial Park India Pvt Ltd, Rahaka and Ranika Singhola, Village Rahaka,, Tehsil, Nimot PS, Sohna, GURUGRAM, HARYANA, 122103
I had ordered Samsung Galaxy M36 5G (Velvet Black, 8 GB RAM, 256 GB Storage)| Circle to Search| Google Gemini| Corning Gorilla Glass Victus+| 7.7mm Slim| AI Enhanced 50 MP OIS Triple Camera| Unmatched Nightography on 28 August 2025 vide Order # 406-0339161-5036313. Amazon website claims that they delivered the product on 29th Aug 2025 which is totally false, I have not received the product. Amazon is claiming they delivered the product and are neither willing to give any replacement not refunding the money. Frauds. I have an email from them dated 30th Aug 2025 stating that they have not delivered the product and they will attempt delivery again on a subsequent business day. Even then they keep saying our system says you cant get any refund or replacements. Big Chor.
 

Attachments

I have emailed Amazon many times even written to Samsung.

Dear Amazon Customer Service and Grievance team,

I am writing to formally lodge a serious complaint regarding my order placed on 28th August, scheduled for delivery on 29th August. Your system falsely shows the item as delivered on the 29th, whereas I have not received the phone to date.

On raising the complaint immediately, I received an email from Amazon on 30th August acknowledging that the package was undelivered and assuring delivery on the next business day. However, I am now being informed that since your system reflects delivery, no action can be taken. This is contradictory, misleading, and unacceptable.

Such conduct not only amounts to deficiency of service but also raises concerns of potential fraud or cybercrime under relevant laws. Please note that this matter must be resolved within 48 hours by either delivering the phone or issuing a full refund.

I trust Amazon will act responsibly to avoid escalation. Kindly treat this matter with utmost urgency and confirm the corrective action being taken.

We look forward to hearing from you ASAP.

Thanks

A. Bansal

Citicap Channels Ltd
 
We have carefully reviewed all the details regarding your complaint against Amazon. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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