Hotel Request for cancellation or Modification of the Booking

A

Ananya_1609

New member
Hotel Name
goSTOPS PLUS Gurugram, Baani Square
Website Name
https://www.goibibo.com/?utm_source=google&utm_medium=cpc&utm_campaign=DF-Brand-EM&utm_adgroup=Goibibo-Flight&utm_term=!SEM!DF!G!Brand!RSA&cmp=SEM|D|DF|G|Google-CPC-Brand|DF-Brand-EM|Goibibo-Flight|RSA%3e&gad_source=1&gad_campaignid=108599293&gclid=CjwKCAjw2aPVBhBkEiwA0Cptt8ul5cYDp8EJwluMzgqKnRx28v7MPQbS11r7i8gjs5s7aUrCVNOPlhoC47wQAvD_BwE
Customer Care Number
01246280407
Loss Amount
1959
Ratings
1.00 star(s)
Opposite Party Address
19th Floor, Tower A/B/C, Epitome Building No. 5, DLF Cyber City, DLF Phase III, Gurugram, Haryana - 122002
Hi Team,

I had booked a property- goSTOPS Gurugram through Goibibo. Within a few minutes of booking, I had to cancel it. Whilst the booking says non cancellable, I tried modifying my booking. Nothing worked.

The reason for cancellation was that I received an unfortunate news of one of relative's demise, I shared the 4th day death ceremony invite picture also to customer care, and they requested for death certificate. This is unreasonable during this time.

The customer exec name is Vidhya Koranga. When I called GOSTOPS, they said they did not receive cancellation request. Considering the booking is today 16th sep, before checkin, ideally hotel should receive cancellation request or refund request.

I called the customer care number multiple times, and none of the specialists attended my call except for one time by Vidhya.

Blinkit and even other brands now have cancel feature for first few minutes of booking made. This is inconvinient, and I cant let my money be wasted.

Please help.

Thanks,
Ananya
 
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