Vishva
New member
- Seller Name
- RetailNet
- Company Name
- Myntra Designs Private Limited
- Product Name
- Flying Machine Men Sneakers (Men’s Casual Sneakers – Ordered at ₹1,043 after discount)
- Website Name
- http://www.myntra.com
- Customer Care Number
- 080-6156-1999
- Loss Amount
- 0
- Ratings
Dear Myntra Grievance Officer,
I wish to formally complain regarding repeated cancellation of my confirmed orders for
“Flying Machine Men Sneakers”, ordered at ₹1043 after discount.
Order 1 was placed and confirmed, but cancelled on the delivery day with the vague reason:
“Unfortunately, we had to cancel your order due to unforeseen circumstances.”
Believing it to be a one-off issue, I placed the same order again from another account at the
same confirmed price. Shockingly, this order was also cancelled on the delivery day with the
same generic reason.
This amounts to:
• Deficiency in service under Section 2(11) of the Consumer Protection Act, 2019
• Unfair trade practice by displaying and accepting orders without intent to fulfil
• Violation of Consumer Protection (E-Commerce) Rules, 2020, which prohibit arbitrary
cancellation of confirmed orders by the platform
I request the following within 7 days:
1. Written clarification for repeated cancellation of confirmed orders
2. Compensation for inconvenience and mental harassment
3. Either fulfilment of the order at the confirmed price OR an equivalent compensation voucher
Failing a satisfactory resolution, I will be constrained to escalate the matter to:
• National Consumer Helpline (NCH)
• Consumer Commission via the e-Daakhil portal
Contact me with this phone number:-8179914996
I request acknowledgment of this complaint within 48 hours as mandated by law.
Sincerely,
Vishweshwar
9502917937
Order ID # 1320545 00182129335703
I wish to formally complain regarding repeated cancellation of my confirmed orders for
“Flying Machine Men Sneakers”, ordered at ₹1043 after discount.
Order 1 was placed and confirmed, but cancelled on the delivery day with the vague reason:
“Unfortunately, we had to cancel your order due to unforeseen circumstances.”
Believing it to be a one-off issue, I placed the same order again from another account at the
same confirmed price. Shockingly, this order was also cancelled on the delivery day with the
same generic reason.
This amounts to:
• Deficiency in service under Section 2(11) of the Consumer Protection Act, 2019
• Unfair trade practice by displaying and accepting orders without intent to fulfil
• Violation of Consumer Protection (E-Commerce) Rules, 2020, which prohibit arbitrary
cancellation of confirmed orders by the platform
I request the following within 7 days:
1. Written clarification for repeated cancellation of confirmed orders
2. Compensation for inconvenience and mental harassment
3. Either fulfilment of the order at the confirmed price OR an equivalent compensation voucher
Failing a satisfactory resolution, I will be constrained to escalate the matter to:
• National Consumer Helpline (NCH)
• Consumer Commission via the e-Daakhil portal
Contact me with this phone number:-8179914996
I request acknowledgment of this complaint within 48 hours as mandated by law.
Sincerely,
Vishweshwar
9502917937
Order ID # 1320545 00182129335703
