Refund Not Receive even after repeated follow up and reminder

S

Sachin Mehta

New member
Hotel Name
Uday Palace Navsari, a member of Radisson Individuals
Company Name
Make my Trip
Website Name
https://supportz.makemytrip.com/Mima/Hotel?bookingId=NH73168485049700
Customer Care Number
01244628747
Loss Amount
4751
Ratings
3.00 star(s)
Opposite Party Address
Haryana
I have book my hotel reservation on 12-May-2026 with make my trip .com , I was book room in Uday Palace Navsari, A Member Of Radisson Individuals.

I had free cancellation windon till 15-May-2026 which I had partially cancel . Intially I had book 2 room ( 3 Adult and 1 Child which was below 5 years ) which i had cancelled to 1 room with ( 2 Adult and 1 Child which was below 5 years)

Initally Booking amount paid on 12-May-2026 was INR 10025 (Fully Paid)- Booking Confirmation ID - NH73168485049700, PNR - 0176407692, Hotel Confirmation No 0176407692.
I have requested by partial cancellation on 12-May-2026 which is before 15-May-2026 to which i have receive revised booking confirmation.
Revised Booking amount paid was INR 5273 ( adjusted against early booking amount ) and receive revised Booking Confirmation ID NH24105485135620, PNR -0176438064, Hotel Confirmation No 0176438064.

I am supposed to receive refund INR 4751.99 to my original mode of payment , which till date i.e 04-June-2026 I have not receive.

I have followed with Make My Trip Customer care Ph No 0124-4628747 Three time and my complaint is still not resolve
1. 24-May-2026 - 7:51 PM - Says reslove without getting any refund from Make my Trip
2. 02-June-2026 - 12:37 AM - Pending - Unreslove
3. 07-June-2026 - 05:27 PM - Pending - Unreslove

Also Website have issued invoice of INR 5273.1 - Invoice No M06HL27I02658992, dated 17-May-2026 which is hereby enclosed.

Even my Cash reward was revised , enclosed is confirmation for the same .

Request you to please help me and get my refund as earlier as possible.

Regards
Sachin Mehta
 

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Last edited:
Hello @Sachin Mehta

Thank you for reaching out. We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Hotel Post in thread 'Room booked but not stayed'

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

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