Vanshh
New member
- Hotel Name
- The Roseate
- Company Name
- Make my trip
- Website Name
- Make my trip
- Customer Care Number
- 0124 462 8747
- Loss Amount
- 39511
- Ratings
- Opposite Party Address
- 19th Floor, Tower A, B & C, Epitome Building No. 5, DLF Cyber City, DLF Phase III, Gurugram, Haryana – 122002
Details of Consumer Complaint Against MakeMyTrip1. Nature of Complaint: Non-receipt of hotel booking refund despite repeated follow-ups and confirmation of refund processing by MakeMyTrip.
2. Booking Details:
- Primary Guest: Vansh Mahajan
- Hotel: The Roseate
- Check-in Date: 3 October 2026
- Check-out Date: 4 October 2026
- Cancellation Request Date: 29 September 2026
3. Refund Details:
- Outstanding Refund Amount: ₹39,511
- Payment Method: SBI Debit Card
- Bank: State Bank of India (SBI)
- Bank Account: Ending in 1671
- Refund ARN: 70000762736272250548850
4. Grievance Details:
- Despite approximately 15 days of follow-ups, the refund has not been credited to my bank account.
- MakeMyTrip repeatedly claims that the refund has been processed and provides the ARN as proof.
- SBI has informed me that it is unable to trace the refund transaction against the ARN provided.
- I have contacted MakeMyTrip repeatedly and submitted my SBI bank statements multiple times, but the issue remains unresolved.
- MakeMyTrip continues to state that the matter has been escalated to the concerned department without providing a satisfactory resolution or verifiable confirmation of the refund credit.
5. Previous Complaint:
- National Consumer Helpline, Government of India
- Docket Number: 10409574
- Status: Issue remains unresolved.
6. Relief Sought:
- Refund of the outstanding amount of ₹39,511.
- Appropriate compensation for the inconvenience and harassment caused by the prolonged delay.
- Any other relief deemed appropriate by the competent consumer dispute redressal commission for the alleged deficiency in service.