Reference No. 23533950884900032 : Refund concern MAKEMYTRIP

A

ashok.mp124

New member
Company Name
MakeMyTrip
Website Name
https://www.makemytrip.com/
Customer Care Number
(0124) 462 8747
Loss Amount
33437
Ratings
1.00 star(s)
Opposite Party Address
B3078 Assetz 63 Degree East Bangalore 560035
I have booked a flight from bangalore to Dubai and back to bangalore from Abudhabi through the makemytrip . The travel was canceled due to the war in dubai and the airline has already confirmed that the amount refund has been initiated . But the Makemytrip has not returned the money yet for the Abudhabi to Banglore return flight ticket amount . All the refernce were given but there is no update still .
 

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Hello @ashok.mp124

After reviewing the complaint, I understand that the you have raised a refund issue against MakeMyTrip concerning a specific booking (Reference No. 23533950884900032). The booking became eligible for a refund (likely due to cancellation or other valid reasons), the amount has not been credited even after a considerable period.

It is also evident that the you have made multiple follow-ups with the MakeMyTrip customer support, but either did not receive a clear response or faced continuous delays. This lack of proper communication and failure to process the refund has caused both financial inconvenience and mental distress.

From the details you provided, the matter appears to be a case of deficiency in service, as the company has not fulfilled its obligation to refund the amount within a reasonable timeframe. In such situations, the consumer is justified in seeking the refund along with compensation for the inconvenience caused.

Overall, this case reflects a common issue of delayed refunds by online travel platforms, where the consumer is left without proper resolution despite repeated efforts.


We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Hotel Post in thread 'Room booked but not stayed'

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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