poor service offered by Samsung service center and also no support from customer care

D

DR kartikey

New member
Loss Amount
8000
Ratings
5.00 star(s)
I own a Samsung Galaxy Z Flip4 and paid approximately ₹8,000 to an authorized Samsung Service Centre for a hinge repair. Before handing over the phone, I recorded a video showing it was in good condition apart from the hinge issue.

The very next day after the repair, I noticed new defects including blurry cameras, loose hinge-area brackets, and an improperly fitted bezel around the display. I immediately reported these issues to the service centre and was asked to return later for inspection.

Before that visit could take place, the inner display developed a black spot from the fold area during normal use, which then spread across the screen. I believe the loose components and improper fitting observed immediately after the repair raise serious concerns about the quality of the repair work.

I am a medical student with limited financial resources and cannot afford another expensive repair. I am only requesting a fair review of my case and a free repair of my device. No help provided from the customer care center even though its there fault.#Samsungindia
 
Hello @DR kartikey

We have carefully reviewed your complaint against Samsung India and their authorized service centre.

As per your submission, you paid ₹8,000 for a hinge repair on your Samsung Galaxy Z Flip4 at an authorized Samsung Service Centre. You had recorded a pre-repair video confirming the phone was in good condition except for the hinge issue. However, the very next day after the repair, new defects appeared — blurry cameras, loose hinge-area brackets, and an improperly fitted bezel. Before you could even return for inspection, the inner display developed a black spot from the fold area which spread across the entire screen, rendering the phone unusable. Despite the evident link between these new defects and the poor repair work, Samsung's customer care has provided no support or resolution.

Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:

President & CEO
Samsung India Electronics Pvt. Ltd.
20th to 24th Floor, Two Horizon Centre, Golf Course Road,
Sector 43, DLF Phase V, Gurugram,
Haryana – 122202

Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.

Thanks
 
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