Ordered item was not delivered as per the description on the Zepto portal

abhishek110191

abhishek110191

New member
Seller Name
ZEPTO
Company Name
ZEPTO
Product Name
Kuber Industries Disney Car 500 ml Insulated Sipper Water Bottle with 2 Lids & Straw | Red 1 pc
Website Name
https://www.zeptonow.com/
Customer Care Number
000000000000000
Loss Amount
564
Ratings
1.00 star(s)
I am filing this complaint against ZEPTO due to an unsatisfactory and unresolved grievance regarding an incomplete product delivery, and the company’s refusal to provide support or redress despite multiple attempts.

1.​

  • Order Date: 28 June 2025
  • Order Number: OHRMHJWPI99441
  • Product Ordered: Kuber Industries Disney Car 500 ml Insulated Sipper Water Bottle with 2 Lids and Straw| Red
  • Product Delivered On: 28 June 2025
  • Platform Used for Purchase (if applicable): ZEPTO

2.​

Upon receiving the product, I discovered that the bottle was delivered without the essential child-use lid, which is a critical part of the item. Without it, the product is unusable and unsafe for children, thus defeating the purpose of the purchase.

3.​

After discovering the incompleteness in the delivery:

  • I immediately contacted the customer support team via app/email.
  • Despite explaining the issue clearly, I was met with a dismissive and uncooperative response.
  • The team refused to acknowledge the missing component and denied any resolution, such as sending the missing part, replacing the product, or initiating a refund.
  • No investigation or escalation was offered, despite multiple follow-ups.

4.​

  • The product was bought for a child and cannot be used in its current form.
  • The experience has caused inconvenience, emotional distress, and a waste of time and money.
  • The denial of support and resolution reflects a serious lapse in customer service and is in violation of consumer rights.

5.​

I request the Hon’ble Forum to kindly:
  • Direct the company to provide the missing lid or replace the product with a complete, functional unit.
  • Alternatively, initiate a full refund of the product price.
  • Direct the company to issue a formal apology for the poor customer handling.
  • Impose a suitable penalty or compensation for mental harassment and time loss, as deemed appropriate.
I am enclosing the following documents for your reference:
  • Copy of the order invoice
  • Photos of the delivered product
 

Attachments

Hello @abhishek110191

Before proceeding further, we recommend that you first send an email to the customer care department of the ZEPTO, clearly outlining your concerns and requesting to provide the 2 Lids and Straw.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Thanks
 
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