Online AMC taken but Technician or company not responding.

D

Dhruv

New member
Seller Name
M/s Eureka Forbes
Company Name
M/s Eureka Forbes
Product Name
Aqua guard enhance RO+UV+MTDS
Website Name
https://www.eurekaforbes.com
Customer Care Number
1860 266 1177
Loss Amount
4654
Ratings
2.00 star(s)
Opposite Party Address
B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013
I purchased online AMC service from Eureka Forbes RO water purifier worth INR around 4654 INR, from them website (Healthy Living Made Affordable | Up to ₹2200 off on Exchange*| Live Now | Eureka Forbes)
My unit was not working then I book service request.
Service request number ( CM-110425-48664497 ).
I tried to reach company customer care but not provided solution regarding to visit technician for repair my RO system. I try to reach even local service center but they demanding more money then they repair system. I raised request for return my AMC paid amount but company refuse to paid back. If they give repairing service I want this. If you require then I give call history. Mail communication from customer care. What's app communication from company person. But not give my money back or even solution.
 
I call many time.
Mail generate many time.
Online application compliant many time.
But not responding for solution.
 

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Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated in the AMC falls squarely within this definition.

Recommended Actions:​

1. Issue a Legal Notice:​

  • Send a formal legal notice to Eureka Forbes, demanding immediate fulfillment of the AMC terms or a full refund.

2. File a Complaint with the Consumer Forum:​

  • If there is no satisfactory response within 15 days, file a complaint online with your nearest Consumer Disputes Redressal Commission. You can seek compensation for the deficiency in service, including any financial losses and mental agony suffered.

Documentation Required:​

  • Copy of the AMC agreement or receipt.
  • Records of all communications with Eureka Forbes (emails, messages, call logs).
  • Any other relevant documents supporting your claim.

Note: We can assist you in case drafting and file filing the necessary legal notices and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
 
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