rishabhkatroliya
New member
- Model
- Ola S1 pro
- Dealer Name
- Ola
- Company Name
- Ola electric
- Loss Amount
- 80000
- Ratings
I, Rishabh Gupta, am a customer of Ola Electric and have been continuously facing severe issues with their product and after-sales service. I purchased my Ola Electric Scooter in 2022, which came with a 3-year warranty. Additionally, I have been purchasing the Ola Care Plus plan for the last two years, paying ₹4,000 per year, under which the company promises doorstep service and timely repairs. However, Ola Electric has failed to provide the committed services. Despite repeated complaints regarding the front fork/suspension issue — raised multiple times during the warranty period — the company has neither repaired nor replaced it. Their service centres are completely mismanaged, and every complaint takes 4–5 months for any response.
In February 2025, my scooter’s battery was replaced under warranty, but since then, there is no data or update available either in the service centre system or in my scooter; it shows as “dead” from February 2025 onwards. I again raised a complaint in July 2025 regarding the front fork problem, but no action has been taken to date. My scooter has been lying in the service centre for over 1.5 months now without any resolution. Now, they claim that the battery is dead again and are demanding ₹60,000 for replacement, even though a new battery was already installed under warranty earlier this year.
This shows clear negligence, false commitments, and fraudulent practices by Ola Electric. I have suffered mental harassment, financial loss, and complete non-delivery of promised services under Ola Care Plus. Therefore, I request the concerned consumer authority to take strict action against Ola Electric for unfair trade practices, poor service, and harassment, and to direct them to resolve my scooter issues immediately, restore my warranty benefits, and compensate me for the inconvenience and losses caused.
In February 2025, my scooter’s battery was replaced under warranty, but since then, there is no data or update available either in the service centre system or in my scooter; it shows as “dead” from February 2025 onwards. I again raised a complaint in July 2025 regarding the front fork problem, but no action has been taken to date. My scooter has been lying in the service centre for over 1.5 months now without any resolution. Now, they claim that the battery is dead again and are demanding ₹60,000 for replacement, even though a new battery was already installed under warranty earlier this year.
This shows clear negligence, false commitments, and fraudulent practices by Ola Electric. I have suffered mental harassment, financial loss, and complete non-delivery of promised services under Ola Care Plus. Therefore, I request the concerned consumer authority to take strict action against Ola Electric for unfair trade practices, poor service, and harassment, and to direct them to resolve my scooter issues immediately, restore my warranty benefits, and compensate me for the inconvenience and losses caused.
Summary of Your Complaint
Legal...