I am Fardeen from Anantapur, Andhra Pradesh. I am filing this complaint against Ola Electric and their Anantapur Dealer (Rudrampeta) for their gross negligence, unprofessional behavior, and fraudulent service claims.
1. Product Details:
Vehicle: Ola S1X 4KW Electric Scooter
Purchase Date: 10th March 2025
Delivery Date: 31st March 2025
2. Issue:
On 18th April 2025, just 18 days after delivery, my Ola EV’s display unit completely failed. I submitted the vehicle to the Anantapur Service Center (Rudrampeta) for repair.
I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.
Step-by-Step Guide to Ola Electric Consumer Complaint Filing
Summary of Your Complaint
Location: Anantapur, Andhra Pradesh
Issue: Unresolved repairs and mental harassment by Ola Electric
Actions Taken: Multiple complaints lodged without satisfactory resolution.
Legal Precedents and Regulatory Actions
Your experience is not isolated. The Central Consumer Protection Authority (CCPA) has initiated a class action against Ola Electric after receiving over 10,000 complaints related to quality and after-sales service. Issues highlighted include charging during warranty, delayed services, refusal of warranty services, and battery defects .
CC/64/2024 - 19 December 2024 Tamil Nadu - Pudukkottai - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A
Directing the OLA Electric Mobility Private Limited, Bangalore to pay back the amount of Rs. 1,41,734/- (One Lakh Forty-One Thousand Seven Hundred Thirty-Four Only) and take back the OLA S1 Pro electric bike with registration number TN 55 BL 9514 from the complainant.
Additionally, OLA Electric Mobility Private Limited, Bangalore and the second opposite party/ OLA Electric Bike Showroom, Tiruchirappalli either jointly or severely needs to pay Rs. 1,00,000/- (One Lakh Only) as compensation for the deficiency of services of the first and the second
opposite party as well as unfair trade practices of the second opposite party towards the complainant, as well as for the mental agony caused due to the act of both opposite parties. Additionally, the first and the second opposite parties either jointly or severely need to pay Rs. 10,000/- (Ten Thousand Only) as litigation expenses to the complainant.
Consumer Court Case against OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A - Consumer Court Case against - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER,
www.consumercourt.in
CC/16/2024 - 31 July 2024 Orissa - Sambalpuri - OLA ELECTRIC Scooty Company V/S Kishan Agrawal
The OLA ELECTRIC Scooty Company is directed to refund Rs. 1,61, 956/- with 9% interest from the date of payment till realization towards cost of the electric vehicle to the Complainant which was paid by the Complainant to the OLA ELECTRIC at the time of booking the vehicle or deliver the said OLA Scooty OLA S1 PRO 2nd Gen within one month from the date of the order. Further the OLA ELECTRIC are directed to pay Rs. 1, 00,000/- towards deficiency in service and mental agony suffered by the Complainants as compensation. Further the OLA ELECTRIC are directed to pay Rs. 15,000/- towards cost of the petition to the Complainant within 30 days from the date of order, failing which all the amount will further carry with 9% interest per annum till realization.
Consumer Court Case against 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD) V/S 1. Kishan Agrawal - Consumer Court Case against - 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD)
www.consumercourt.in
05 September 2024 - CC/48/2024. Andhra Pradesh - Anantapur - The Ola Electric Scooters(Show Room), Rep. by its Authorized Signatory V/S K.Swathi
Case filled by the Smt. K. Swathi W/o Harshavardhan Reddy frm Ananthapuramu District against The Ola Electric Scooters (Show Room), The Old Electric Technologies Private Limited and The Ola Electric Mobility Limited.
Smt. K. Swathi booked Liquid Silver color, but delivery person informed that if there is any damage to the scooter, it will be taken back without delivery, but this is a different issue, hence complainant has no choice except to receive the bike. The complainant mentioned in the delivery receipt about the color problem, she clearly stated that she booked Liquid silver color but delivered Guerra colour, the delivery agent promised her he will report the same to the concerned head. On 02.05.2022 the Ola challenger took the bike back from the complainant and given e-way bill. On repeated phone calls to Ola challenger, Ola App lead and to Ola customer care, the complainant received a call from Ola App leader Mr. Jagir Basha and complainant had a conference call with their superior, who assured complainant that the Ola bike order would be cancelled and the amount had paid would be refunded within 9-10 working days. The complainant repeatedly contacted the officials of the Ola Electric Scooters to request a refund. Since the bike had already been taken by the Ola Electric Scooters their employees acted negligently, causing the complainant mental agony and harassment.
In the result, the complaint is partly allowed by directing the Ola Electric Scooters to refund the price of the Ola bike i.e,Rs.1,39,163/- (Rupees One Lakh Thirty Nine Thousand One Hundred and Sixty Three Only) along with @9% P.A., from the date of purchase. The Ola Electric Scooters was also liable to pay compensation of Rs.1,00,000/- (Rupees One Lakh Only) towards mental agony and deficiency in service, costs within 45 days from the date of the judgment.
I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.
Step-by-Step Guide to Ola Electric Consumer Complaint Filing
Summary of Your Complaint
Location: Anantapur, Andhra Pradesh
Issue: Unresolved repairs and mental harassment by Ola Electric
Actions Taken: Multiple complaints lodged without satisfactory resolution.
Legal Precedents and Regulatory Actions
Your experience is not isolated. The Central Consumer Protection Authority (CCPA) has initiated a class action against Ola Electric after receiving over 10,000 complaints related to quality and after-sales service. Issues highlighted include charging during warranty, delayed services, refusal of warranty services, and battery defects .
CC/64/2024 - 19 December 2024 Tamil Nadu - Pudukkottai - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A
Directing the OLA Electric Mobility Private Limited, Bangalore to pay back the amount of Rs. 1,41,734/- (One Lakh Forty-One Thousand Seven Hundred Thirty-Four Only) and take back the OLA S1 Pro electric bike with registration number TN 55 BL 9514 from the complainant.
Additionally, OLA Electric Mobility Private Limited, Bangalore and the second opposite party/ OLA Electric Bike Showroom, Tiruchirappalli either jointly or severely needs to pay Rs. 1,00,000/- (One Lakh Only) as compensation for the deficiency of services of the first and the second
opposite party as well as unfair trade practices of the second opposite party towards the complainant, as well as for the mental agony caused due to the act of both opposite parties. Additionally, the first and the second opposite parties either jointly or severely need to pay Rs. 10,000/- (Ten Thousand Only) as litigation expenses to the complainant.
Consumer Court Case against OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A - Consumer Court Case against - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER,
www.consumercourt.in
CC/16/2024 - 31 July 2024 Orissa - Sambalpuri - OLA ELECTRIC Scooty Company V/S Kishan Agrawal
The OLA ELECTRIC Scooty Company is directed to refund Rs. 1,61, 956/- with 9% interest from the date of payment till realization towards cost of the electric vehicle to the Complainant which was paid by the Complainant to the OLA ELECTRIC at the time of booking the vehicle or deliver the said OLA Scooty OLA S1 PRO 2nd Gen within one month from the date of the order. Further the OLA ELECTRIC are directed to pay Rs. 1, 00,000/- towards deficiency in service and mental agony suffered by the Complainants as compensation. Further the OLA ELECTRIC are directed to pay Rs. 15,000/- towards cost of the petition to the Complainant within 30 days from the date of order, failing which all the amount will further carry with 9% interest per annum till realization.
Consumer Court Case against 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD) V/S 1. Kishan Agrawal - Consumer Court Case against - 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD)
www.consumercourt.in
05 September 2024 - CC/48/2024. Andhra Pradesh - Anantapur - The Ola Electric Scooters(Show Room), Rep. by its Authorized Signatory V/S K.Swathi
Case filled by the Smt. K. Swathi W/o Harshavardhan Reddy frm Ananthapuramu District against The Ola Electric Scooters (Show Room), The Old Electric Technologies Private Limited and The Ola Electric Mobility Limited.
Smt. K. Swathi booked Liquid Silver color, but delivery person informed that if there is any damage to the scooter, it will be taken back without delivery, but this is a different issue, hence complainant has no choice except to receive the bike. The complainant mentioned in the delivery receipt about the color problem, she clearly stated that she booked Liquid silver color but delivered Guerra colour, the delivery agent promised her he will report the same to the concerned head. On 02.05.2022 the Ola challenger took the bike back from the complainant and given e-way bill. On repeated phone calls to Ola challenger, Ola App lead and to Ola customer care, the complainant received a call from Ola App leader Mr. Jagir Basha and complainant had a conference call with their superior, who assured complainant that the Ola bike order would be cancelled and the amount had paid would be refunded within 9-10 working days. The complainant repeatedly contacted the officials of the Ola Electric Scooters to request a refund. Since the bike had already been taken by the Ola Electric Scooters their employees acted negligently, causing the complainant mental agony and harassment.
In the result, the complaint is partly allowed by directing the Ola Electric Scooters to refund the price of the Ola bike i.e,Rs.1,39,163/- (Rupees One Lakh Thirty Nine Thousand One Hundred and Sixty Three Only) along with @9% P.A., from the date of purchase. The Ola Electric Scooters was also liable to pay compensation of Rs.1,00,000/- (Rupees One Lakh Only) towards mental agony and deficiency in service, costs within 45 days from the date of the judgment.
Hi my name is siva from vizag
On nov 2024 i bought ola s1 pro gen 2 scooty for 167000/- but got repair on dec 25th 2025 at midnight 1Am in the middle of the road i tried to reach RSA but got response I towed the scooty to my home by myself which was far 6km. And in the morning I went to showroom took my scooty and told me that I will get service update in the app but still now I didn't get any update till now 4 months was over I tried to reach ola care in mail, calls but didn't get any response soo I went to showroom to check on update but reply is very rude and some people were didn't hear my problem I don't know what to do and I don't know who can help me.
Thank you for reaching out. We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.
We are outlining the first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted Ola Electric via email and have not received any response, kindly share the relevant details with us so that we may guide you further.
If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.
Summary of Your Complaint
Legal Precedents and Regulatory Actions
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