Bike Ola S1x 4kw

K

karthik selvan

New member
Model
ola s1x
Dealer Name
ola sulur showroom
Company Name
ola electric
Loss Amount
126000
Ratings
4.00 star(s)
My vehicle currently under service since last 25-04-26

I faced an issue where I was unable to change the mode from Parked to Drive, making the vehicle unusable. I handed over my scooter to service center for repair, but they are creating a job card on 05-05-26, however till now my vehicle was not repaired and handover to me,
if contact the service team they are saying we repair your vehicle please conatct us after 2days it happen repeatedly,if am contact the customer support they saying we are escalting the complaint out team will reach you shortly,

(Service location sulur-641402)
 
Hello @karthik selvan

We noticed your post and have gone through the details you have shared — here is a quick summary of what we understood. Please let us know if anything needs to be corrected.


Your Ola S1X (4kW) developed a fault where the vehicle mode could not be switched from Parked to Drive, making it completely unusable. You handed over the scooter to the Ola service centre at Sulur on 25th April 2026, but they only created a job card on 5th May 2026 — a full 10 days later. Even after that, the vehicle has neither been repaired nor returned to you.

Every time you follow up with the service team, they keep asking you to "contact after 2 days" — and this keeps repeating with no resolution in sight. When you escalated to customer support, all you received was a standard response that the complaint has been escalated and someone will reach out shortly — but nobody ever does.

Your vehicle has been sitting at the service centre for over a month now with no accountability, no timeline, and no communication — which is completely unacceptable.
 
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We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Ola Electric via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@olaelectric.com, grievanceofficer@olaelectric.com outlining your issue, including vehicle details and request to repair within 7 days.

Step: 2 - Offline
You can also send Legal Notice via registered post at Ola Electric Head Office.

Ola Electric Mobility Pvt. Ltd.
Head Office:
Hosur Road, Municipal Ward No. 67,
Wing C Star Tech, Municipal No. 140, Industrial Layout,
Koramangala, Bengaluru, Karnataka – 560095

View Sample Notice:
A

Thread 'Notice for Deficiency in Service and Unreasonable Delay in Repair/Delivery of Vehicle'

To,
The Authorized Representative
Vehicle Company Name
Registered Office Address

Subject: 15 Days’ Notice for Deficiency in Service and Unreasonable Delay in Repair/Delivery of Vehicle

Dear Sir/Madam,

I, Your Name, hereby serve upon you this notice as under:

That I am the owner of Vehicle Name (Model: Model Name), purchased on DATE with a Registration No.: Number, which was submitted at your authorized service centre: NAME and ADDRESS on DATE for repair/service.

Mention this if the Vehicle is under warranty...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to Ola Electric to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
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