NILESH SOLANKI
New member
- Model
- OLA S1 PRO GEN1
- Company Name
- OLA ELECTRIC
- Customer Care Number
- 080 3311 3311
- Loss Amount
- 0
- Ratings
Dear Ola Electric Customer Support / Grievance Redressal Team,
I am writing to formally raise a complaint regarding the continued failure of Ola Electric to provide timely and adequate service and support for my scooter, despite repeated follow-ups over the past 17 days.
The manner in which this issue has been handled has caused considerable inconvenience, frustration, and mental stress, particularly because the scooter is my only means of personal transportation.
The following are my specific concerns:
1. **Failure to provide a service appointment**
Despite repeatedly contacting Ola Electric and requesting a service appointment, I have still not been provided with a confirmed appointment or a clear timeline for when the issue will be attended to.
2. **Unreasonable delay of over 17 days**
I have been continuously following up regarding this issue for more than 17 days. Despite this extended period, there has been no satisfactory resolution.
3. **Lack of adequate information**
Customer service representatives have failed to provide clear and complete information regarding the status of my request, the proposed resolution, the expected service timeline, or the responsibility for resolving the issue.
4. **Lack of transparency**
The responses provided so far have not been transparent or conclusive. I have repeatedly been told that the matter has been escalated, but I have not received any official confirmation or substantive update regarding the escalation.
5. **Failure to provide the promised level of "Hyper Service"**
Ola Electric has promoted its "Hyper Service" approach as a key aspect of its customer experience. However, my experience has been the exact opposite. Being unable to obtain a service appointment for more than 17 days is unacceptable, particularly for a customer who is dependent on the vehicle for daily transportation.
6. **No official confirmation from senior officials**
On multiple occasions, customer service executives have informed me that my issue has been escalated to senior officials. However, despite these assurances, I have received no official communication, confirmation, call, email, or resolution from the concerned senior team.
7. **Lack of the promised Hypercharging network**
Ola Electric has also made representations regarding its Hypercharging network and the availability of charging infrastructure. The lack of adequate and accessible charging infrastructure has further compounded the inconvenience I am experiencing.
8. **Battery has completely discharged – concern regarding deep discharge liability**
My scooter's battery has now completely discharged. I have been informed by Ola Electric that if the battery has undergone a deep discharge, Ola Electric may not be liable to replace it.
I find this position extremely concerning and unreasonable in the circumstances. I have been actively attempting to obtain service for more than 17 days, yet Ola Electric has failed to provide me with a timely service appointment or resolution.
If the battery has become deeply discharged during a period in which I was repeatedly seeking assistance from Ola Electric and the company was unable to provide timely service, I request that Ola Electric clearly explain, in writing, why the resulting battery condition should be attributed to the customer and why the customer should bear the replacement cost.
I should not be financially penalised for a delay that has been caused or materially contributed to by the company's inability to provide timely service and assistance.
9. **Request for full service and battery replacement at no cost to me**
In view of the above circumstances, I request Ola Electric to:
* Provide an immediate service appointment and arrange inspection/repair of my scooter.
* Bear the complete cost of servicing and repairing the scooter arising from this issue.
* Replace the battery at no cost to me if the battery has been damaged or rendered unusable due to the prolonged delay in providing service.
* Provide a written explanation of the company's position regarding the alleged deep-discharge liability.
* Provide a complete breakdown of any proposed service, repair, diagnostic, battery replacement, or other charges before carrying out any chargeable work.
* Provide a written confirmation of the escalation and the name/designation of the team responsible for resolving my complaint.
* Provide a definite timeline for resolution rather than generic assurances that the matter has been escalated.
I have cooperated with Ola Electric and have made repeated attempts to have this matter resolved through customer support. However, after more than 17 days of follow-up, I have still not received a satisfactory response or service appointment.
The continued unavailability of my scooter is causing significant personal inconvenience and mental stress, as it is my only means of personal transportation. I therefore expect Ola Electric to take ownership of this matter and resolve it without further delay.
Please treat this email as a **formal complaint and escalation**. I request a written response addressing each of the above points and confirming the proposed resolution.
If I do not receive a satisfactory response and a concrete resolution within a reasonable timeframe, I will be compelled to escalate the matter through the appropriate consumer grievance and dispute-resolution channels, including seeking reimbursement/compensation for expenses and inconvenience caused by the prolonged failure to provide service.
I look forward to your immediate response and resolution.
Sincerely,
Nilesh Solanki
Ola S1 Pro Gen1
Mumbai
I am writing to formally raise a complaint regarding the continued failure of Ola Electric to provide timely and adequate service and support for my scooter, despite repeated follow-ups over the past 17 days.
The manner in which this issue has been handled has caused considerable inconvenience, frustration, and mental stress, particularly because the scooter is my only means of personal transportation.
The following are my specific concerns:
1. **Failure to provide a service appointment**
Despite repeatedly contacting Ola Electric and requesting a service appointment, I have still not been provided with a confirmed appointment or a clear timeline for when the issue will be attended to.
2. **Unreasonable delay of over 17 days**
I have been continuously following up regarding this issue for more than 17 days. Despite this extended period, there has been no satisfactory resolution.
3. **Lack of adequate information**
Customer service representatives have failed to provide clear and complete information regarding the status of my request, the proposed resolution, the expected service timeline, or the responsibility for resolving the issue.
4. **Lack of transparency**
The responses provided so far have not been transparent or conclusive. I have repeatedly been told that the matter has been escalated, but I have not received any official confirmation or substantive update regarding the escalation.
5. **Failure to provide the promised level of "Hyper Service"**
Ola Electric has promoted its "Hyper Service" approach as a key aspect of its customer experience. However, my experience has been the exact opposite. Being unable to obtain a service appointment for more than 17 days is unacceptable, particularly for a customer who is dependent on the vehicle for daily transportation.
6. **No official confirmation from senior officials**
On multiple occasions, customer service executives have informed me that my issue has been escalated to senior officials. However, despite these assurances, I have received no official communication, confirmation, call, email, or resolution from the concerned senior team.
7. **Lack of the promised Hypercharging network**
Ola Electric has also made representations regarding its Hypercharging network and the availability of charging infrastructure. The lack of adequate and accessible charging infrastructure has further compounded the inconvenience I am experiencing.
8. **Battery has completely discharged – concern regarding deep discharge liability**
My scooter's battery has now completely discharged. I have been informed by Ola Electric that if the battery has undergone a deep discharge, Ola Electric may not be liable to replace it.
I find this position extremely concerning and unreasonable in the circumstances. I have been actively attempting to obtain service for more than 17 days, yet Ola Electric has failed to provide me with a timely service appointment or resolution.
If the battery has become deeply discharged during a period in which I was repeatedly seeking assistance from Ola Electric and the company was unable to provide timely service, I request that Ola Electric clearly explain, in writing, why the resulting battery condition should be attributed to the customer and why the customer should bear the replacement cost.
I should not be financially penalised for a delay that has been caused or materially contributed to by the company's inability to provide timely service and assistance.
9. **Request for full service and battery replacement at no cost to me**
In view of the above circumstances, I request Ola Electric to:
* Provide an immediate service appointment and arrange inspection/repair of my scooter.
* Bear the complete cost of servicing and repairing the scooter arising from this issue.
* Replace the battery at no cost to me if the battery has been damaged or rendered unusable due to the prolonged delay in providing service.
* Provide a written explanation of the company's position regarding the alleged deep-discharge liability.
* Provide a complete breakdown of any proposed service, repair, diagnostic, battery replacement, or other charges before carrying out any chargeable work.
* Provide a written confirmation of the escalation and the name/designation of the team responsible for resolving my complaint.
* Provide a definite timeline for resolution rather than generic assurances that the matter has been escalated.
I have cooperated with Ola Electric and have made repeated attempts to have this matter resolved through customer support. However, after more than 17 days of follow-up, I have still not received a satisfactory response or service appointment.
The continued unavailability of my scooter is causing significant personal inconvenience and mental stress, as it is my only means of personal transportation. I therefore expect Ola Electric to take ownership of this matter and resolve it without further delay.
Please treat this email as a **formal complaint and escalation**. I request a written response addressing each of the above points and confirming the proposed resolution.
If I do not receive a satisfactory response and a concrete resolution within a reasonable timeframe, I will be compelled to escalate the matter through the appropriate consumer grievance and dispute-resolution channels, including seeking reimbursement/compensation for expenses and inconvenience caused by the prolonged failure to provide service.
I look forward to your immediate response and resolution.
Sincerely,
Nilesh Solanki
Ola S1 Pro Gen1
Mumbai
