OLA electric delay in service

Hemanthak

Hemanthak

New member
Model
OLA s1+
Dealer Name
Ola electric singasandra
Company Name
OLA
Customer Care Number
08033113311
Loss Amount
30000
Ratings
2.00 star(s)
Opposite Party Address
OLA electric singasandra
Hi,
I have given my OLA electric scooter for a minor repair. Registration number being KA59K4343. I have given for service in Singasandra service centre. It has been 8 days and it says the battery is critical now as the service centre has not charged it. Due to their negligence, now there is a possibility that the battery may drain completely and will cause issue to the battery in the future. Request you to interfere and take action against OLA electric for their pathetic service.

Hemantha kumar N
 

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Hello @Hemanthak

We read through your post and here is what we have understood — please let us know if anything needs a correction.

You handed over your Ola S1+ (KA59K4343) to the Singasandra service centre, Bengaluru for a minor repair. It has now been 8 days with no update or return, and to make matters worse, the service centre has not even bothered to charge the scooter while it sits with them. The battery is now showing a critical level, putting the battery's long-term health at serious risk — all due to their sheer negligence.


What started as a minor repair could now result in permanent battery damage, causing you additional financial loss on top of the inconvenience of being without your vehicle for over a week.
 
We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Bike Post in thread 'Ola S1x 4kw'

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Ola Electric via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@olaelectric.com, grievanceofficer@olaelectric.com outlining your issue, including vehicle details and request to repair within 7 days...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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