No refund or no replacement on order from techvoza.com

Priyanshu said:
I ordered an electronic notebook b751 from tecvoza.com
But i got an headphones instead of the electronic notebook
They backed with 14 days replacement policy and 24 hrs textback
And i mailed them on 29th but still i got no replies
No return or refund or replacement issued yet
Click to expand...
Not just getting not giving refund but now they just started it with new name Nextrofy.com it is total fraud.
 
I had faced the same problem, their customer support executive assured me correct delivery but haven't received either the correct product or refund, have mailed them but no response and now their site is unreachable, raised a complaint against the wrong delivery but no resolution yet. New way of extortion
 
Complaint Against tecvoza.com - Wrong Product Delivered (Possible Fraud)

I placed an order on Tecvoza.com

for an E-paper notebook / e-reader, but instead of the ordered product, I received a fake headphone, which is completely unrelated to my purchase.

This is not a minor mistake but a serious case of wrong product delivery and potential consumer fraud. I have clear proof of the order details and images of the item received, which do not match the product advertised or purchased.

I have attempted to raise this issue for resolution, but there has been no satisfactory response so far. I am requesting immediate action, either:

Delivery of the correct product along with pickup of the wrongly delivered item, OR

A full refund of the amount paid.

If this issue is not resolved promptly, I request the concerned authorities to take appropriate action against the seller for misleading practices and violation of consumer rights.

I am submitting this complaint to seek justice and to prevent other consumers from facing similar
 
Please follow the below steps:

Step 1
If you have paid through UPI like paytm or googlepay, visit NPCI website and register your complaint.

National Payments Corporation of India (NPCI) - Enabling digital payments in India

National Payments Corporation of India is an Umbrella Organisation that facilitates services like UPI Payment, Bharat Bill Pay, RuPay Card, FASTag, NACH, UPI & Adhaar Based Digital Payments in India. Know More.
www.npci.org.in www.npci.org.in

Step 2
File an Online complaint with National Cyber Crime Reporting Portal:
https://cybercrime.gov.in

Step 3
File a complaint with Payment Gateway Service Provide

If they receive too many complaint, they will instantly banned the website and the payment gateway.
 
Even I had ordered E-paper notebook and paid Rs1439 from nextrofy but ended up receiving a headphone set.I have mailed and called them on however there is no response. consider this as my complaint
 
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