MY SNEAKERS SHOE'S SOLE TORN

D

Dheerendra Singh Sikarwar

New member
Seller Name
Shoppers Stop , In orbit Mall, Hyderabad
Company Name
U.S. Polo Assn. India
Product Name
USPA Sneaker Shoes
Customer Care Number
+91-9880786663
Loss Amount
4499
Ratings
1.00 star(s)
Opposite Party Address
Arvind Lifestyle Brands Limited, registered office at Naroda Road, Railwaypura Post, Ahmedabad
I have purchased a US polo sneakers shoe fro a store in Hyderabad, within 3 days ,my shoe's sole was torn off,I have raised a complaint with the US polo customer care within 10 days of purchasing the shoes,but it's almost more than 2 months,they have not done anything for my complaint,I have called them several times but they say we have raised your complaint and they are doing nothing.
 
Hello @Dheerendra Singh Sikarwar

I'm sorry to hear about the issue you've encountered with your U.S. Polo Assn. sneakers. Given that the sole tore within three days of purchase and despite raising a complaint within 10 days, no resolution has been provided even after two months, this situation constitutes a clear deficiency in service under the Consumer Protection Act, 2019.


📝 Summary of Your Complaint​

  • Product: U.S. Polo Assn. sneakers
  • Purchase Location: Shoppers Stop, Inorbit Mall, Hyderabad
  • Purchase Date: [Not specified]
  • Issue: Sole torn within 3 days of purchase
  • Complaint Raised: Within 10 days of purchase
  • Current Status: No resolution after more than 2 months
  • Loss Amount: ₹4,499/-


✅ Recommended Actions​

  1. Contact U.S. Polo Assn. Customer Care:
    • Phone: +91-9880786663
    • Email: [Not provided; consider checking the official website or purchase receipt for contact details]
      Provide all relevant details, including the purchase receipt, photographs of the damaged product, and a clear description of the issue. Request a prompt resolution, such as a replacement or refund.
  2. Document All Communications
    • Keep records of all interactions with U.S. Polo Assn. and Shoppers Stop, including emails, messages, and call logs. This documentation will be crucial if further action is needed.
  3. Send a Formal Legal Notice:
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for U.S. Polo Assn to respond.
  4. File a Complaint with the Consumer Forum:


🧾 Supporting Documents​


Prepare the following documents for your complaint:
  • Purchase invoice and order confirmation
  • Proof of payment
  • Correspondence with U.S. Polo Assn. and Shoppers Stop
  • Photographs or videos demonstrating the issue
  • Any other relevant documents supporting your claim
  • Index
  • Memo of Parties
  • Affidavit
  • Events
  • Proforma

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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