Dhwani Kapadia
New member
- Hotel Name
- Make My Trip
- Company Name
- Make my trip
- Website Name
- https://www.makemytrip.com
- Customer Care Number
- +91 124-4628747
- Loss Amount
- 90000
- Ratings
- Opposite Party Address
- Shop No:- 02, 76, Ground Floor, Kadar Building, Gokhale Road[North], Opp. Portugese Church, Dadar West, Mumbai, Maharashtra - 400028
I, Dhwani Kapadia, had booked the following flights through MakeMyTrip:
Based on this communication from MakeMyTrip, I believed that my bookings had failed. Since I had to proceed with my travel plans, I immediately booked the same flights through another website.
However, MakeMyTrip later marked the original bookings as confirmed without informing me appropriately. As a result, I ended up paying for duplicate flight bookings, causing me a financial loss of approximately ₹70,000.
Despite the fact that I acted solely on the basis of MakeMyTrip's communication regarding the failed bookings, the company is refusing to accept responsibility for the loss or provide an appropriate resolution.
I request that MakeMyTrip acknowledge its error and compensate me for the financial loss caused due to its incorrect booking status notification and failure to provide accurate information in a timely manner.
- Mumbai to Bangkok on 5th December (VietJet)
- Phuket to Mumbai on 12th December
Based on this communication from MakeMyTrip, I believed that my bookings had failed. Since I had to proceed with my travel plans, I immediately booked the same flights through another website.
However, MakeMyTrip later marked the original bookings as confirmed without informing me appropriately. As a result, I ended up paying for duplicate flight bookings, causing me a financial loss of approximately ₹70,000.
Despite the fact that I acted solely on the basis of MakeMyTrip's communication regarding the failed bookings, the company is refusing to accept responsibility for the loss or provide an appropriate resolution.
I request that MakeMyTrip acknowledge its error and compensate me for the financial loss caused due to its incorrect booking status notification and failure to provide accurate information in a timely manner.
