Soumya Susan Mani
New member
- Seller Name
- The Gadgets Point
- Company Name
- Amazon India
- Product Name
- Shure BLX14/P31 Headworn Wireless System with PGA31 Headset Microphone, H8
- Website Name
- Amazon.in
- Customer Care Number
- 8933420300
- Loss Amount
- 38999
- Ratings
- Opposite Party Address
- Sattva Horizon, Survey No 6/1 and 7/1, Vinayak Nagar, Kattigenahalli, Venkatala Village, Yelahanga Hobli, Bangalore, Karnataka, 560064 India
Dear Sir,
I ordered 2 items from Amazon.in sold by the seller 'The Gadgets Point' on 25th July 2026.
Order # 402-8414651-1185958 | Invoice # PVTH-1532
Delivery Date : August 02, 2026 at 9:30 pm and showed as delivered in the tracking.
When we opened the package we could only find one item (1 box). The ordered item should be 2 boxes as those are different products as advertised on the Amazon website.
We called and informed customer service and they told us to call again on Friday, August 07th 2026. And during the call they informed it is showing delivered and they can't provide further information.
I emailed twice to Amazon customer service to help me find the missing item, which is very valuable and something we cannot ignore as it's 39K rupees.
We found that the Amazon customer service is pathetic if we encounter any issues.
I possess documentary evidence including:
Amazon invoice showing the product ordered.
Video of opening the package.
A sticker on the Amazon box with weight, details of the product weight as shown in the product advertisement. (The package weight does not match as described on the website)
Email communications with Amazon customer service.
Relief Sought:
Amazon should ask the seller about how they shipped the items. 2 boxes separately or together in one box.
Find the missing item and deliver or refund the amount (INR. 38,999) of the missing item.
I submit this complaint seeking appropriate action against Amazon India for its deficiency in service and unfair treatment of a consumer.
Regards,
Soumya Susan
I ordered 2 items from Amazon.in sold by the seller 'The Gadgets Point' on 25th July 2026.
Order # 402-8414651-1185958 | Invoice # PVTH-1532
Delivery Date : August 02, 2026 at 9:30 pm and showed as delivered in the tracking.
When we opened the package we could only find one item (1 box). The ordered item should be 2 boxes as those are different products as advertised on the Amazon website.
We called and informed customer service and they told us to call again on Friday, August 07th 2026. And during the call they informed it is showing delivered and they can't provide further information.
I emailed twice to Amazon customer service to help me find the missing item, which is very valuable and something we cannot ignore as it's 39K rupees.
We found that the Amazon customer service is pathetic if we encounter any issues.
I possess documentary evidence including:
Amazon invoice showing the product ordered.
Video of opening the package.
A sticker on the Amazon box with weight, details of the product weight as shown in the product advertisement. (The package weight does not match as described on the website)
Email communications with Amazon customer service.
Relief Sought:
Amazon should ask the seller about how they shipped the items. 2 boxes separately or together in one box.
Find the missing item and deliver or refund the amount (INR. 38,999) of the missing item.
I submit this complaint seeking appropriate action against Amazon India for its deficiency in service and unfair treatment of a consumer.
Regards,
Soumya Susan
