Make My Trip Travel Agent Company Not Refunding Airticket cancelation amount even Airline alredy refunded full amount

R

Ram19

New member
Company Name
Make My Trip
Website Name
service@makemytrip.com
Customer Care Number
+(0124) 462 874
Loss Amount
14379
Ratings
1.00 star(s)
Opposite Party Address
MakeMyTrip India Pvt. Ltd., DLF Building No. 5, Tower B, DLF Cyber City, DLF Phase 2, Sector 25, Gurugram, Haryana - 122002
I booked flight SpiceJet flight SG 5023 Booking ID NN7AK69O74664355113 through make my trip site booking date 17 Mar2026 Departure date 25 Mar 2026 at 11.35 am from Dubai (DXB) airport. The airline SpiceJet reschedule this flight from different airport ( Fujairah) on 25 Mar 2026 at around 1 am midnight. and no shuttle service provided by airline from Dubai to Fujairah. so before 3 days of departure I make the request for cancelation and issue full refund and i booked other ticket in emirates airline. Since last more then 1 month I am taking follow-up from make my trip and SpiceJet for my refund but they are not giving me proper resolution and refund status. After many follow-ups and complaint in Airsewa Spicejet refund full amount to Make my trip and send me confirmation email which i attached with this complaint. then I continues follow-ups with make my trip for proceed my refund but they ( Make my trip) totally denied to issue refund and said ticket was not refundable . Then I make conversation on Make my trip application chatbot and chatbot (Myra) said my amount is already refunded from Make my trip and provide me transection detail which i attached with this complaint. i don't understand on one side Make my trip email me that my ticket was non refundable and they can not refund and on other side their ( Make my trip ) chat bot (Myra) provide me refund transection details. They ( Make my trip) running a scam with honest customer they take the refund money from Airlines and not refunding to the customer. Still i did not received any money from Make my trip. I am tired to get follow-u every day but (makemytrip) are not taking any responsibility for refund and giving customer money back. After many followup i am writing this issue with you ( Consumer couurt). I feel like got Froud or harassments. I request you please help me in this matter and take necessary action on Make my trip management for there wrong commitments and unprofessional customer service. Thank you
 

Attachments

Hello @Ram19

Thank you for reaching out. We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Hotel Post in thread 'Room booked but not stayed'

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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