LLOYD AC Not Cooling, Repeated Service Failures, Forced Paid Repair Post-Warranty – Urgent Consumer Complaint

KRITI

KRITI

New member
Dealer Name
M/S Future Electronics, Ajmer
Company Name
Havells India Ltd (LLOYD Appliances)
Product Name
LLOYD Air Conditioner
Customer Care Number
8048251313
Loss Amount
50000
Ratings
1.00 star(s)
Opposite Party Address
Havells India Ltd – Lloyd Appliances Division
his is to file a formal consumer complaint against Havells India Ltd (LLOYD) regarding the poor quality, repeated service failures, and harassment over a malfunctioning air conditioner purchased from your authorized dealer M/S Future Electronics, Ajmer on 07-05-2024.


AC Installation Location: Jaipur
Complaint No. (Latest): 29052541375708
Total Service Requests Since: 19-04-2025
Total Days Unresolved: 57+ days
Warranty Expiry: 07-05-2025
Escalation Contacted: Mr. Anil Mehta (Service Head, Rajasthan) – Handled Rudely

Loss Amount:​

₹50,000+
(Broken AC + Stabilizer + Crompton Cooler + New Daikin AC + Harassment & Time)

Why has LLOYD failed to resolve the AC cooling issue despite multiple complaints and service visits for over 57 days, forcing us to purchase a new AC, stabilizer, and cooler during peak summer? Why is the company asking for paid repair just days after warranty expiry, when the problem was reported well within the warranty period?
 

Attachments

  • IMG-20250614-WA0011.jpg
    IMG-20250614-WA0011.jpg
    77.1 KB · Views: 0
  • IMG-20250614-WA0021.jpg
    IMG-20250614-WA0021.jpg
    78.9 KB · Views: 0
Sort by date Sort by votes
Hello @KRITI

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
Upvote 0 Downvote
Back
Top