Gross Deficiency in After-Sales Service and Non-Resolution of Defective Robotic Vacuum Cleaner by Eureka Forbes

A

aakashkumbhat

New member
Dealer Name
Shiv Shakti Enterprises
Company Name
Eureka Forbes
Product Name
Forbes Smart Clean with Home Mapping Pro S2
Loss Amount
87000
Ratings
1.00 star(s)
I am posting this public complaint to highlight the sheer negligence, lack of accountability, and pathetic after-sales service provided by Eureka Forbes.

I purchased a Eureka Forbes Robotic Vacuum Cleaner, which developed operational issues. After raising initial service requests, the company completely ignored my calls and failed to assign a technician.

Following multiple escalations, their team sent an email on 22nd June acknowledging the delay and followed up with a phone call on 24th June, promising that the issue would be resolved within 24–48 hours.

Instead of delivering on their promise, here is how Eureka Forbes handled the situation:

  • A device pickup was finally scheduled after weeks of relentless follow-ups.
  • The very next day, I received a sudden notification stating that the pickup was cancelled—without any reason, explanation, or consent.
  • The defective machine remains non-functional at my home, with zero resolution or technician visits to date.
Eureka Forbes' customer service model relies on sending automated delay emails and making empty verbal assurances while taking zero action on the ground. Cancelling scheduled pickups arbitrarily shows utter disregard for a customer's time and money.

I strongly caution other consumers before investing their hard-earned money in Eureka Forbes products, as their after-sales support is completely broken.
 
Hello @aakashkumbhat

Step: 1 - Download all the files from your email.
Step: 2 -Take Printout of all documents.
Step: 3 -Notarize the Affidavit and the Event file.
Step: 4 -Sign all the documents. (View Video for Reference)


Step: 5 -Scan all the documents.
Step: 6 -Create an account on E-Jagriti portal.
Step: 7 -Submit new case.
Step: 8 -Upload the documents on E-Jagriti portal.
Step: 9 -Pay the court/processing fee.

If any question feel free to contact again.

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Hello @aakashkumbhat

Step : 1 - Take Print
Please make 5 sets of the files uploaded on the e-jagriti (Proper Staple Each Set).
  1. Index
  2. Memo of Parties
  3. Events
  4. Affidavit
  5. Proforma
  6. Supporting Document
  7. Section 63 Certificate ..... ETC
Step : 2 - Buy 2 Files Covers
Buy 2 (Two) simple Office Files.

tag_file_700-jpg.14539



Step : 3 - Take Print
Take Two prints of attached File Sticker.pdf and paste it on the file cover.

Step : 4 - Arrange Documents
First File: Arrange 4 sets of files

Second File: Arrange 1 set of file

Step : 5 - Visit Consumer Commission

Step : 6 - Submit File
Show the first file to the office staff, they will submit it and approve the case manually and provide you the next date.

Address: 119, Saini Enclave, Karkardooma, Anand Vihar, Delhi, 110092

The second file is for your reference.

If still have a question, feel free to call us.
Thanks
 

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