aakashkumbhat
New member
- Dealer Name
- Shiv Shakti Enterprises
- Company Name
- Eureka Forbes
- Product Name
- Forbes Smart Clean with Home Mapping Pro S2
- Loss Amount
- 87000
- Ratings
I am posting this public complaint to highlight the sheer negligence, lack of accountability, and pathetic after-sales service provided by Eureka Forbes.
I purchased a Eureka Forbes Robotic Vacuum Cleaner, which developed operational issues. After raising initial service requests, the company completely ignored my calls and failed to assign a technician.
Following multiple escalations, their team sent an email on 22nd June acknowledging the delay and followed up with a phone call on 24th June, promising that the issue would be resolved within 24–48 hours.
Instead of delivering on their promise, here is how Eureka Forbes handled the situation:
I strongly caution other consumers before investing their hard-earned money in Eureka Forbes products, as their after-sales support is completely broken.
I purchased a Eureka Forbes Robotic Vacuum Cleaner, which developed operational issues. After raising initial service requests, the company completely ignored my calls and failed to assign a technician.
Following multiple escalations, their team sent an email on 22nd June acknowledging the delay and followed up with a phone call on 24th June, promising that the issue would be resolved within 24–48 hours.
Instead of delivering on their promise, here is how Eureka Forbes handled the situation:
- A device pickup was finally scheduled after weeks of relentless follow-ups.
- The very next day, I received a sudden notification stating that the pickup was cancelled—without any reason, explanation, or consent.
- The defective machine remains non-functional at my home, with zero resolution or technician visits to date.
I strongly caution other consumers before investing their hard-earned money in Eureka Forbes products, as their after-sales support is completely broken.
