Goibibo refund no updation

Amanpreet Kaur

Amanpreet Kaur

New member
Website Name
Goibibo
Customer Care Number
0124-6280407
Loss Amount
41806
Ratings
4.00 star(s)
I have booked my brother flight from delhi to venice via Goibibo and it was gulf airline. Unfortunately it cancelled by airlines but Goibibo didn't update anything earlier. After contacting them multiple times i got my flight cancelled on their website and requested for refund. Its been a month there is no updates regarding refund it still shows same since 7th March. I just request to process my refund as soon as possible. I have attached screenshot of my booking details as well refund tracking status.
 

Attachments

  • Screenshot_2026-03-30-13-13-21-713_com.google.android.gm.jpg
    Screenshot_2026-03-30-13-13-21-713_com.google.android.gm.jpg
    153.8 KB · Views: 0
Hello @Amanpreet Kaur

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns, and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Goibibo a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Goibibo Head Office.

Goibibo (India) Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram – 122001

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Back
Top