Athulya
New member
- Company Name
- Goibibo
- Website Name
- goibibo.com
- Loss Amount
- 16700
- Ratings
I am writing to formally escalate my long-pending refund request for my cancelled flight ticket from Bagdogra to Cochin.
I have been following up on this matter multiple times, yet my refund remains unresolved. After cancelling the ticket, I initially contacted Akasa Air directly. They confirmed that the refund had already been processed and transferred to Goibibo. However, the refund has still not been credited to my original mode of payment.
When I contacted Goibibo, I was instructed to initiate the cancellation through your portal, which I did promptly. I was assured that the refund would be processed. Instead, I later found that the refund request had been cancelled, and despite repeated follow-ups, I have neither received my refund nor been provided with a satisfactory explanation.
This delay has caused significant inconvenience. Since Akasa Air has already confirmed that the refund has been settled with Goibibo, there should be no further reason for this matter to remain pending.
I request that you investigate this issue immediately, process my refund without any further delay, and provide me with a clear update on the status of my refund, including the expected date of credit. If there are any issues preventing the refund from being processed, I expect a detailed explanation and a prompt resolution.
I look forward to your immediate attention to this matter and expect this issue to be resolved at the earliest.
I have been following up on this matter multiple times, yet my refund remains unresolved. After cancelling the ticket, I initially contacted Akasa Air directly. They confirmed that the refund had already been processed and transferred to Goibibo. However, the refund has still not been credited to my original mode of payment.
When I contacted Goibibo, I was instructed to initiate the cancellation through your portal, which I did promptly. I was assured that the refund would be processed. Instead, I later found that the refund request had been cancelled, and despite repeated follow-ups, I have neither received my refund nor been provided with a satisfactory explanation.
This delay has caused significant inconvenience. Since Akasa Air has already confirmed that the refund has been settled with Goibibo, there should be no further reason for this matter to remain pending.
I request that you investigate this issue immediately, process my refund without any further delay, and provide me with a clear update on the status of my refund, including the expected date of credit. If there are any issues preventing the refund from being processed, I expect a detailed explanation and a prompt resolution.
I look forward to your immediate attention to this matter and expect this issue to be resolved at the earliest.
