Fraud vendor and Myntra scam

N

Neelam

New member
Seller Name
I order for "N-Gal product" and received "Flyte" product, so can't confirm the seller
Company Name
Myntra
Product Name
N-Gal colourblocked straight fit track pant
Website Name
Myntra
Customer Care Number
+918061561999
Loss Amount
628
Ratings
1.00 star(s)
I ordered an N-Gal colourblocked straight fit track pant but received a different product with the brand name Flyte, no price tag, and poor quality. I raised a return, but the product was not picked up, stating that brand name was different. I called Myntra customer care, who promised to investigate and provide a solution after 24 hours. After 24 hours, based on their investigation , the product could not be returned. I called Customer care 3 times and lastly i was so frustration and seeing that i was not even entertained and i was kept on hold with no response from the other side. This is completely a fraud as i received the wrong product with different brand name and no price tag. This is really frustrating, and i wanted compensation for the wrong product wastage of time and disturbance and mental disturbance and causing aggression for providing no solution with multiple calling. The product was told to be non-returnable since i had been a loyal Myntra customer for years and i wasn't expecting such cheap things from this site.
 
Hello @Neelam

I'm sorry to hear about your experience with Myntra. Given the nature of your complaint, it's important to take prompt action to seek redressal. Here's a structured approach you can follow:



🛠️ Immediate Steps to Address the Issue​

  1. Gather Documentation:
    • Order Details: Invoice, order confirmation, and payment receipts.
    • Communication Records: Emails, chat transcripts, and call logs with Myntra's customer support.
    • Evidence: Photographs or videos of the received product, especially if it's incorrect or counterfeit.
  2. Contact Myntra's Customer Support:
    • Email: customergrievance@myntra.com
    • Phone: 080-61561999
    • Clearly state your issue, attach all relevant documents, and request a resolution within a specified timeframe (e.g., 7 days).Reddit


⚖️ Legal Grounds for Complaint​


Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. The actions described in your complaint may constitute a deficiency in service.



📝 Filing a Formal Complaint​


If Myntra does not resolve your issue satisfactorily:
  1. National Consumer Helpline (NCH):
  2. E-Daakhil Portal:


📄 Required Documents for Filing a Complaint​

  • Complaint Letter: Detailing the issue and the relief sought.
  • ID Proof: Aadhar Card, PAN Card, or Voter ID.
  • Proof of Purchase: Order confirmation, invoice, and payment receipt.
  • Communication Records: Emails, chats, and call records with Myntra.
  • Supporting Evidence: Photographs or videos of the product received.



🔍 Additional Information​

Visit: Myntra Customer Care Complaints | Consumer Court. to know the case filed against Myntra..


If you need further assistance or guidance on any of these steps, feel free to ask.
 
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