Fraud vendor and Myntra scam

N

Neelam

New member
Seller Name
I order for "N-Gal product" and received "Flyte" product, so can't confirm the seller
Company Name
Myntra
Product Name
N-Gal colourblocked straight fit track pant
Website Name
Myntra
Customer Care Number
+918061561999
Loss Amount
628
Ratings
1.00 star(s)
I ordered an N-Gal colourblocked straight fit track pant but received a different product with the brand name Flyte, no price tag, and poor quality. I raised a return, but the product was not picked up, stating that brand name was different. I called Myntra customer care, who promised to investigate and provide a solution after 24 hours. After 24 hours, based on their investigation , the product could not be returned. I called Customer care 3 times and lastly i was so frustration and seeing that i was not even entertained and i was kept on hold with no response from the other side. This is completely a fraud as i received the wrong product with different brand name and no price tag. This is really frustrating, and i wanted compensation for the wrong product wastage of time and disturbance and mental disturbance and causing aggression for providing no solution with multiple calling. The product was told to be non-returnable since i had been a loyal Myntra customer for years and i wasn't expecting such cheap things from this site.
 
Hello @Neelam

I'm sorry to hear about your experience with Myntra. Given the nature of your complaint, it's important to take prompt action to seek redressal. Here's a structured approach you can follow:



🛠️ Immediate Steps to Address the Issue​

  1. Gather Documentation:
    • Order Details: Invoice, order confirmation, and payment receipts.
    • Communication Records: Emails, chat transcripts, and call logs with Myntra's customer support.
    • Evidence: Photographs or videos of the received product, especially if it's incorrect or counterfeit.
  2. Contact Myntra's Customer Support:
    • Email: customergrievance@myntra.com
    • Phone: 080-61561999
    • Clearly state your issue, attach all relevant documents, and request a resolution within a specified timeframe (e.g., 7 days).Reddit


⚖️ Legal Grounds for Complaint​


Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. The actions described in your complaint may constitute a deficiency in service.



📝 Filing a Formal Complaint​


If Myntra does not resolve your issue satisfactorily:
  1. National Consumer Helpline (NCH):
  2. E-Daakhil Portal:


📄 Required Documents for Filing a Complaint​

  • Complaint Letter: Detailing the issue and the relief sought.
  • ID Proof: Aadhar Card, PAN Card, or Voter ID.
  • Proof of Purchase: Order confirmation, invoice, and payment receipt.
  • Communication Records: Emails, chats, and call records with Myntra.
  • Supporting Evidence: Photographs or videos of the product received.



🔍 Additional Information​

Visit: Myntra Customer Care Complaints | Consumer Court. to know the case filed against Myntra..


If you need further assistance or guidance on any of these steps, feel free to ask.
 
Seller name
Flashstar commerce i have order plum niacinamide 3% alcohol free tone but the product i received was duplicate one of it

Company name
Myntra

Product name
3%niacinamide alcohol free toner with rice waterto reduce pores and blemishes - 150 ml

Website name
Myntra

Loss of amount
312

I have ordered plum niacinamide 3% toner from myntra but the product which i received was duplicate one without the symbols of original one o doesn't have symbols of 100 % vegan and dermatologist certification . I raised a return, but the product was not picked up they are not ready to pick up the product and I called Myntra customer care, who promised to investigate and provide a solution after 24 hours but still the product could not be returned and this is really frustrating, and i wanted compensation for the wrong product wastage of time and disturbance and mental disturbance and causing aggression for providing no solution with multiple calling. The product was told to be non-returnable since i had been a loyal Myntra customer for years and i wasn't expecting such cheap things from this site
I hope further action will be taken .
 
Hello @sreenandana

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to support@myntra.com outlining your issue, including order details and any previous correspondence and request to Refund/Replacement.

If not received any reply from the Myntra support team, escalate the issue with Grievance Officer at customergrievance@myntra.com

Offline-Mode
You can also send your feedback via registered post at Myntra Head Office

Myntra Corporate Office
Myntra Designs Pvt Ltd ,
Alyssa, Begonia and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru,
Karnataka : 560103, India

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Myntra a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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