Formal Complaint Against Ola Electric – Deficiency in Service and Negligence

C

Chiraggulecha

New member
Model
Ola S1 PRO
Dealer Name
OLA ELECTRIC MOBILITY PVT LTD
Company Name
OLA ELECTRIC MOBILITY PVT LTD
Customer Care Number
8668044920
Loss Amount
25000
Ratings
1.00 star(s)
Opposite Party Address
522/1, Chinmaya Mission Hospital Rd, Stage 1, Indiranagar, Bengaluru, Karnataka 560038
Respected Sir/Madam,
I am lodging this complaint against Ola Electric Mobility Pvt. Ltd. regarding their service center located in Indiranagar, Bangalore.
I am the owner of an Ola S1 Pro vehicle. For the past 2 months, my scooter has been sitting idle at home due to serious mechanical issues, and despite repeated complaints, Ola Electric has failed to provide proper service.
Details of the issues faced:
The front tyre is shaking as the bolt has come out, which is a serious safety concern.
The disk brake is making loud noise, further endangering the safe usage of the vehicle.
Despite multiple complaints and follow-ups over the past 1.5 months, no resolution has been provided by the service center.
When I personally visited the Indiranagar service center, I was asked to park the vehicle on the road outside, with an assurance that the service would be completed as soon as the parts arrived.
It has now been over 10 days since I left my scooter as instructed, but till date there has been no response, no update, and no service provided.
Because of this negligence, my Ola S1 Pro has remained unusable and idle for over 2 months, causing me severe inconvenience and financial loss.
Nature of Complaint:
Deficiency in service
Negligence in after-sales support
Failure to address safety-critical vehicle issues despite repeated escalation
Denial of basic consumer rights by leaving my vehicle idle without repair
Relief Sought:
Immediate repair of my Ola S1 Pro with proper replacement of faulty parts.
Written explanation from Ola Electric regarding the delay and negligence.
Compensation for the inconvenience, mental harassment, and financial loss due to the vehicle being idle for over 2 months.
I kindly request the Consumer Court to take necessary action against Ola Electric Mobility Pvt. Ltd. for their negligence and deficiency in service.
Thanking you,
Pooja V R
9611666318
Chirag0gulecha@gmail.com
 
Hello @Chiraggulecha

Thank you for reaching out. We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

We have mentioned the process of filing complaint against OLA Electric and the supporting Judgments against OLA Electric.

Please read the complete details.

TeamMember

Post in thread 'Severe Negligence & Fraudulent Claims by Ola Electric – Mental Harassment & Unresolved RepairI am Fardeen from Anantapur, Andhra Pradesh. I am filing'

Hello @FardeenAkthar

I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.

Step-by-Step Guide to Ola Electric Consumer Complaint Filing​

📝 Summary of Your Complaint​

  • Location: Anantapur, Andhra Pradesh
  • Issue: Unresolved repairs and mental harassment by Ola Electric
  • Actions Taken: Multiple complaints lodged without satisfactory resolution.

⚖️ Legal...​


If you still have any questions or need further clarification about the process of filing case in the Consumer Forum against OLA Electric, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

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