Flipkart Refund Issue

R

Ravina Saroj

New member
Seller Name
GIVA
Company Name
Giva Sterling
Product Name
GIVA 925 Silver Anushka Falling Dew Pendant
Website Name
Flipkart
Customer Care Number
+91 44-49949100
Loss Amount
1697
Ratings
1.00 star(s)
Opposite Party Address
Flipkart Internet Private Limited , Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Bengaluru, Karnataka -
560103 CIN: U51109KA2012PTC066107
Hi Everyone,

I hope this message finds you well. I am extremely frustrated and dissatisfied with the ongoing issues surrounding my refund process.

I had ordered a GIVA 925 Silver Anushka Falling Dew Pendant (Order No: OD334407250447954100) on 14th May 2025 and returned it on 18th May 2025. The Amount of the product is (1697rs) and the payment was made through UPI, and yet, it has now been over one month and I still haven’t received my refund. This delay is completely unacceptable, and I’ve made numerous attempts to resolve the issue.

I have already contacted the Flipkart customer support team, who conveniently passed the issue off to the Higher team. I’ve also reached out to the Higher team multiple times via email, but I have not received a single meaningful response. This level of delay and ignorance is simply unacceptable and unprofessional.

Since then, I’ve been waiting for the refund. Despite repeatedly contacting Flipkart’s support team, I keep getting the same response — that the issue has been escalated to the higher team and I should wait 72hrs for the refund to be processed.

This ongoing delay and poor customer service are completely unacceptable. I demand an immediate resolution to this matter:
  1. If the return is legitimate, process my refund immediately.
  2. Address the complete lack of communication and failure to respond to my multiple inquiries.
This issue is not getting resolved, I will have no choice but to raise my concerns with the consumer court and take further legal action.
I have sent an email to Flipkart as well and keeping this mail.

I am attaching the invoices and chat transcript to this chat for your reference.
I expect a swift and satisfactory resolution to this matter.

Sincerely,
Ravina Saroj
 

Attachments

Hello @Ravina Saroj

We have carefully reviewed all the details and documents you have submitted regarding your complaint with flipkart. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

We kindly request you to please review the threads for the information you’re looking for.

Sushma k acharya

Thread 'Return and refund from Ajio'

Hi Team,

I had ordered two dresses on the AJIO app, which were delivered on 2nd March. Due to the poor quality of the material, I initiated a return on the same day.

However, the return process has been extremely frustrating. Despite my timely initiation, the delivery team never contacted me for pickup. On 3rd March, the return status was marked as “Return cancelled due to operational issues”, yet, at the same time, it also showed “Return pickup by 11th March” — which is contradictory.

I waited until 11th March, but there was no communication from AJIO or...

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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